Zendesk themes and customization

Most experienced team to leverage your Zendesk help center

7 years of experience let us create human-centered, on-brand help centers for easier and faster self-service

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Trusted by 5,000+ clients

Custom help center for every business

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Reviews on Zendesk

Lotus Themes is here to help create the right help center just for you, so you can focus on your business and do what you like.

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Help center
solutions that work

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26%
Decline in tickets
More users solve their problems with self-service instead of tickets.
15%
Increase in sessions
Users are more willing to look for answers in the help center.
2x
Team productivity
Employees have more time on complex issues and other tasks.
93%
Net promoter score
Our customers recommend our products and services.

Ready-made Themes

Zendesk themes created by professional designers

Selway

Selway

Demo available
Powerful theme with a prominent FAQ section
Mink

Mink

Demo available
Ultra-modern design with a wave pattern
Hudson

Hudson

Demo available
FAQ-style theme with an accordion menu
Flatrock

Flatrock

Demo available
Classic theme with a standard help center structure
Lotus One

Lotus One

Demo available
Side navigation and prev/next buttons included
Braden

Braden

Demo available
Playful theme with a big hero unit and a sticky header

Adapt the theme
to your content without coding

Different layout options

Show categories as a tree, list, boxes, or accordions.

Popular searches

Place frequently asked items below the search bar.

Custom blocks

Add static links to any pages on the help center or website.

Formatting components

Make your content more attractive and easier to digest.

Extensions

Add more features
to your Zendesk theme

Side Navigation

Side Navigation

Display categories, sections, and articles on the inner pages of your help center.
Table of contents

Table of contents

Highlight titles of relevant sections as users scroll articles in your Zendesk help center.
Alerts

Alerts

Show your end-users simple, customizable, and responsive notifications.
Contacts Widget

Contacts Widget

Show various options for contacting your support team
with one click.
Formatting Components

Formatting Components

Make your content more attractive and convenient to read with formatting options.
Prev Next Buttons

Prev Next Buttons

Follow the sequential structure of the help center with prev/next buttons in articles.
Community Hot Posts

Community Hot Posts

Display the latest six posts from your Zendesk Community without duplication.
Server Status

Server Status

Keep your end-users informed about the real-time status
of your servers.
Video Gallery

Video Gallery

Make the customer experience more engaging and memorable with embedded videos.
Extra Level of Content

Extra Level of Content

Group categories into one more level on Zendesk Guide Professional.
Multiple Templates for Pages

Multiple Templates for Pages

Different look and feel of category, section, and article pages on your help center.

Try a theme free for 14 days

and get expert tips for your help center

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Try a Zendesk theme free for 14 days

Give us your Help Center URL and email address, and we’ll give your trial link.

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Clients

Globally recognized brands have redesigned their Zendesk help centers with  Lotus Themes

Testimonials

Let’s see what our customers say

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It's time to get
your ideal help center

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How to build a help center capable of reducing tickets?
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We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

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Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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