Buyer protection

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Demo-centers for every theme

Every single template with Zendesk custom design has its own demo-center which is filled with real content.

You can test the operation of all the design-templates thoroughly before purchase and make sure that every aspect of every Zendesk theme works perfectly.

No problems with setup

You can easily install any of our templates. You don’t need to know HTML, CSS or anything else. See how you can do it.

If you want, we can do it for you very quickly and absolutely free of charge.

Fully transparent prices

You can find the price for each of our themes or services in the catalogue. The price of a theme includes its purchase and installation on your Zendesk Help Center. It doesn’t matter whether you use the existing Help center or create a new one, how much content or how many agents you have. Any Zendesk template or service will cost you exactly the price specified in the catalogue.

No extra payments, taxes or commissions.


We provide warranty coverage for all our themes for three months. There is almost no chance of encountering a mistake in our templates as all of them are tested thoroughly before sale. Nevertheless, in case of any mistakes, we’ll do everything possible to correct them immediately. We always stay in touch to help you with any possible issues.

You can also get an extended warranty for 12 months by purchasing one of our annual protection plans with extra benefits.

All the templates are tested thoroughly on all the modern browsers

Out helpdesk templates for Zendesk are supported by all the modern browsers: Chrome, Firefox, Safari, Edge on desktop and mobile devices. Before the template is published it is tested on all the browsers.

Secure shopping cart and payments

We use only payment systems that include customer protection programs such as Stripe. They provide first-class payment reliability!

Credit card and order data is encrypted and secure. Our shopping cart is provided by Shopify, it is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

Clean code reduces risk of bugs and maintenance costs

Our developers use modern design tools and double-check every piece of code so that you have no problems in future.

Thanks to its high quality, code in Zendesk themes created by Lotus Themes is easy to read and maintain.

Immediate access to the purchased template

After the payment is sent, you will receive an email with theme files immediately.

Zendesk theme installation by our specialists usually takes one working day.

Start using your new wonderful help center immediately after purchase.

How to build a help center capable of reducing tickets?
Read the white paper
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We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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