Protection plans
Immediately after the purchase almost no one thinks of unexpected expenses in future. However, they may come out of the blue when you need to fix something, update your help center to the most current Zendesk features or even get additional services. Are you ready to pay full price for these or delve into Zendesk functionality alongside your primary job responsibilities?
You can save time and money by getting one of the protection plans* from Lotus Themes. As an authorized Zendesk solution provider we know the ins and outs of Zendesk Guide and learn about all changes ahead of time. So all the issues will be solved in the shortest time possible and your help center will be prepared for updates. Just pay once a year and enjoy an extended warranty and free services for 12 months.
What’s more, benefits include priority service, free extensions, email branding or customizations for your Zendesk Guide. To enjoy the extended warranty and extra benefits you should buy a protection plan within 3 months after the first purchase.
troubleshooting
customization
troubleshooting
customization (2 h)
troubleshooting
customization (4 h)
* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan.
It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.
Frequently Asked Questions
You should buy it within 3 months after the first purchase.
You don’t have to do anything. You should contact us when you need something that is covered by your protection plan.
Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.