Zendesk trusts their own help centers to Lotus Themes View the case study

Protection plans

Immediately after the purchase almost no one thinks of unexpected expenses in future. However, they may come out of the blue when you need to fix something, update your help center to the most current Zendesk features or even get additional services. Are you ready to pay full price for these or delve into Zendesk functionality alongside your primary job responsibilities?

You can save time and money by getting one of the protection plans* from Lotus Themes. As an authorized Zendesk solution provider we know the ins and outs of Zendesk Guide and learn about all changes ahead of time. So all the issues will be solved in the shortest time possible and your help center will be prepared for updates. Just pay once a year and enjoy an extended warranty and free services for 12 months.

What’s more, benefits include priority service, free extensions, email branding or customizations for your Zendesk Guide. To enjoy the extended warranty and extra benefits you should buy a protection plan within 3 months after the first purchase.

Standard
$0
paid annually
3-month free
troubleshooting
Zendesk updates
Support &
customization
Priority service
Free
Light
$180
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (2 h)
Priority service
Enterprise
$380
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service

* Protection plans cover all themes purchased from Lotus Themes if they haven't been customized by external developers.

Frequently Asked Questions

When can we purchase a protection plan?

You should buy it within 3 months after the first purchase.

What are the next steps after the purchase?

You don’t have to do anything. You should contact us when you need something that is covered by your protection plan.

Can we enjoy the benefits of protection plans if we customize the theme ourselves?

No, you can’t because we won’t be able to support it due to external changes in the code.

We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.