Protection plans

Protect your Zendesk help center against unexpected costs of troubleshooting, support, updates, and additional changes. As our customer, you can save time and money by getting one of the protection plans*. Just pay once a year and enjoy an extended warranty and free services for 12 months.

To enjoy the extended warranty and extra benefits, you should buy a protection plan within three months after the first purchase.

Standard
$0
paid annually
3 months free
troubleshooting
Zendesk updates
Support &
customization
Priority service
Advanced troubleshooting
Free
Professional
$380
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting
Elite
$580
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting

* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan.
It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

Frequently Asked Questions

When can we purchase a protection plan?

You should buy it within 3 months after the first purchase.

What are the next steps after the purchase?

You don’t have to do anything. You should contact us when you need something that is covered by your protection plan.

Can we enjoy the benefits of protection plans if we customize the theme ourselves?

Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

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Request a Quote

Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

Choose as many as you like

What is your budget range for this project?

What is your corporate email address to contact you on? *

Please use your corporate email. In these latter days, we receive too much spam messages from personal emails.

What is your phone number to reach you?

Please add the international call prefix (+1, +44, etc.)

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