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Protection plans

Protect your Zendesk help center against unexpected costs of troubleshooting, support, updates, and additional changes. As our customer, you can save time and money by getting one of the protection plans*. Just pay once a year and enjoy an extended warranty and free services for 12 months.

To enjoy the extended warranty and extra benefits, you should buy a protection plan within three months after the first purchase.

Standard
$0
paid annually
3 months free
troubleshooting
Zendesk updates
Support &
customization
Priority service
Advanced troubleshooting
Free
Professional
$380
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting
Elite
$580
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting

* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan.
It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

Frequently Asked Questions

When can we purchase a protection plan?

You should buy it within 3 months after the first purchase.

What are the next steps after the purchase?

You don’t have to do anything. You should contact us when you need something that is covered by your protection plan.

Can we enjoy the benefits of protection plans if we customize the theme ourselves?

Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

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In the meantime, you may look at the examples of Zendesk help centers we customized.

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Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

Where can we find your website? *

What is your Help Center URL, if you have one?

Do you have a mockup for a new design of the Help Center?

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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