Zendesk trusts their own help centers to Lotus Themes View the case study

Protection plans

Protect your Zendesk help center against unexpected costs of troubleshooting, support, updates, and additional changes. As our customer, you can save time and money by getting one of the protection plans*. Just pay once a year and enjoy an extended warranty and free services for 12 months.

To enjoy the extended warranty and extra benefits, you should buy a protection plan within three months after the first purchase.

Standard
$0
paid annually
3 months free
troubleshooting
Zendesk updates
Support &
customization
Priority service
Advanced troubleshooting
Free
Professional
$380
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting
Elite
$580
paid annually
12 months free
troubleshooting
Zendesk updates
Support &
customization (4 h)
Priority service
Advanced troubleshooting

* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan.
It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

Frequently Asked Questions

When can we purchase a protection plan?

You should buy it within 3 months after the first purchase.

What are the next steps after the purchase?

You don’t have to do anything. You should contact us when you need something that is covered by your protection plan.

Can we enjoy the benefits of protection plans if we customize the theme ourselves?

Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

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