5 Best Practices in Knowledge Management

This practical guide provides some best practices in knowledge management, explaining how your company can create an informative help center
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The most effective SEO strategies for the Zendesk help center

Making your Zendesk help center SEO optimized for search engines is similar to opening new doors to your business since you can reach more customers by targeting organic traffic.  

How To Write A Perfect Knowledge Base Article

Asking queries or doubts freely doesn’t come naturally to humans. The use of search engines to search for information online has become second nature to users. This self-service trend highlights the importance and effectiveness of a good knowledge base for any company or business.

Best Practices for Zendesk Help Center and Self-Service

There are numerous strategies for improving your help center so that your users can solve their problems without your customer support agents. It saves time for both in the end.

5 Best Practices in Knowledge Management

This practical guide provides some best practices in knowledge management, explaining how your company can create an informative help center

5 Benefits of Self-Service Portal in B2B Sales

Whatever a B2B company does for its customers, there comes a time when it also must provide support for them. It’s just a feature of doing business in the 21st Century.

Maximizing Customer Engagement: Why Zendesk Help Centers are Essential for Etsy Sellers

Etsy is one of the most popular online marketplaces for artisans, crafters, and creative entrepreneurs. With over 2.1 million active sellers and 40 million buyers

Top 13 best Zendesk help center designs

Want to know how companies tried to improve their help center’s design and what happened as a result? Check out our listing of Zendesk’s best help center customization examples. 

How to reduce support tickets by 26% after help center redesign: Buffer case study

Can a help center redesign reduce the number of support tickets? Buffer says yes! This company managed to reduce tickets by 26%. Find out how.  

Top-5 Customized Zendesk Help Center Ideas in 2021

At Lotus themes, we make Help Center customizations that provide designs and formats to enhance our clients' experience with our themes. The objective here is to provide your clients with a seamless customer experience when interacting with your help center.  

What is Zendesk Support?

Zendesk Support is a cloud-based support tool designed to help you prioritize and keep track of customer tickets. It also offers your support team optimal solutions for numerous customer relationship issues

What is Zendesk Guide (Help Center)?

Zendesk Guide is a well-organized knowledge base for effective self-service to enable your clients to find answers to their questions and solutions for their problems without asking your team for help.   

Understanding Zendesk Guide

A comprehensive online help center like Zendesk Guide is essential to develop an effective self-service support system. It lowes support volume and contributes to significant long-term cost savings.  

11 New Extensions for Zendesk Help Center

Extensions refer to additional features intended to facilitate and enhance the functionality of the help center. Here are 11 new extensions for Zendesk themes that help you improve usability and user experience.

New Theme Selway for Zendesk Help Center

The new Selway theme for Zendesk comes with many built-in settings, features, and customization options with significant advancements in functionality. You can now customize your help center and adapt this new theme to your preference easily without coding.

Major Upgrade of Flatrock Theme for Zendesk Help Center

Your favorite Zendesk theme just got better! This is a major update for Flatrock, one of our prominent themes. We reworked the existing settings and added more functionality and customization options.  

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How to build a help center capable of reducing tickets?
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