New Theme Selway for Zendesk Help Center

Posted on 17 Jul 2021

The new Selway theme for Zendesk comes with many built-in settings, features, and customization options with significant advancements in functionality. You can now customize your help center and adapt this new theme to your preference easily without coding.

This new Zendesk theme allows you to redesign your help center your way to adapt it to your content. Some interesting features of this new theme include:

Color Variants

Selway theme color variants


The Selway variant offers more than just a change of color for users. It brings a different and unique look and feel to your help center. The theme's new visual elements also make your help center look more professional and blend well with your official brand colors.

Header with New Advanced Features

Selway theme header

Selway's header is more interactive and customizable to fit any page design. The header comes with three optional link blocks that can be edited.

The theme has a redesigned dropdown menu that clients can use to access even more categories and navigate the help center easily. Selway also has a small user badge with a dropdown menu at the top right corner of the theme that shows the number of open tickets. Next to it is a language switcher that shows flags in a dropdown.

Easily Customizable Main Page

Selway theme main page


The "FAQ section" appears on the main page and shows all articles with the "FAQ" label for your client's convenience. You can include interesting topics for your clients here.

The new theme has an "info block" where you can add important brand information and notifications for clients.

Selway has a customizable "categories" section shown as a tree, boxes, or accordions that you can change in the editor without coding. You can also change the number of custom blocks and category blocks depending on your content and theme preferences.

The theme has a "promoted articles" section to display your new or most popular articles as a list or accordions. Your display preference will depend on your content.

The new contact boxes allow our clients to add several "Contact Us" options and text that you can use as links or static text to share contact information and other important details like your work hours. The "Get in Touch" section has a customizable image to make it more intuitive and attractive for users.

Informative Error Page

Selway theme error page


The Selway error page is very user-friendly and informative. You can also customize it easily to display helpful posts and promoted text. The error page also has a "Submit a request" button where your users can submit queries if they didn't find what they were looking for.

How to build a help center capable of reducing tickets?

Read the white paper and learn how to make the most of your self-service.

Thank you!

Internal Pages

Selway inner page


Selway's internal pages have been redesigned to offer the best customer experience. We added a search bar at the top of the internal pages for easier navigation. It allows users to find solutions to their queries quickly and easily.

Article Page

Selway article page


We added additional blocks in the sidebar of the article page that our clients can use as links or static text for displaying useful information to users. The article template also has a "Print" button to allow users to print your content.

Submit a Request Page

Selway theme Submit page


The "Submit a request" page has a text box above the ticket form where you can add useful information for your users when they submit their tickets.

Selway's cool visual components, design, and unique new features make it an excellent theme for any help center. We also have other Zendesk help center themes with a variety of formatting components and special features to make your help center look more interactive and intuitive.

Our Zendesk templates allow you to enhance the look and feel of your help center to match your preferences. All our themes work properly with all devices.

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How to build a help center capable of reducing tickets?
Read the white paper
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