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  • Supports all Zendesk features
  • Microformat that helps you improve SEO
  • Adjusting settings like colors and layout without code
  • Free lifetime updates
  • Free to use in all branded help centers
  • Full access to the source code
  • Content formatting options (tabs, accordions, styles, callout blocks, etc.)
3 styles included:

UX/UI-validated design based on research and tested by real users

We use research findings and check 240+ points to help your users intuitively navigate the help center and complete tasks faster.

Our themes are user-friendly

A prominent search bar, a large button, popular searches under the search, eye-catching category blocks, proper spacing

Not user-friendly design

An inconspicuous search bar, a small non-intuitive button, no suggestions like popular searches, huge category blocks, inconsistent spacing

Add more features with extensions

Improve the theme with ready-made extensions that make your self-service better and help you overcome problems of the default help center.

View all extensions

Fully customizable theme

Our themes have advanced tools for basic changes (colors, fonts, hero image, icons, and homepage layout). You don’t need coding skills as you make changes in the editor.

Be in line with your brand

Change the theme colors and background image to match your main website.

How to brand a theme

Change the homepage layout

The number of category and custom blocks, different category display types, promoted articles, and other layout changes can be easily made without coding.

Make your articles easier to read

Make your artices attractive and easier to digest with Tabs, Accordion, Callouts, Tables, Lists, Videos, and other options.

See all formatting options

How our clients customize the Selway theme

You can easily customize the theme in the editor and via coding. Or you can hire our certified Guide specialists, who will make all the changes to the template.

View portfolio

More cool features are ready for your Zendesk

Easy branding

Our extensive set of color settings allows quickly and seamlessly update look and feel to match your company's branding.

Different layouts and styles

Customize theme with the right appearance for the content, corporate style and design.

Formatting components

Level up your articles and make them more engaging with callouts, tabs, accordions, and more.

Support for any font

Our themes come with popular Google Fonts, and you can add your own custom fonts easily.

Built for Zendesk

As an authorized Zendesk solution provider, we know everything about Zendesk functionality and learn about changes and updates in advance.

Professionally designed

Our themes are designed to be easy to use and navigate with best UI/UX practices.

Mobile-first and responsive

Our responsive and Retina-ready Zendesk themes look great and work well on a mobile, tablet, and desktop.

All modern browsers

Our themes opimized and tweaked for cross-browser compatibility and especially designed for your help center.

Included beautiful icons

Use more than 2,000+ Font Awesome icons in Help Center pages to make them perfect.

Source code files

You have full customization control with source files: templates, CSS, images and JavaScript files.

Multiple language support

Create a great customer experience in all languages supported by Zendesk.

SEO and accessibility

We build themes for people to help them find what they need.


Lotus Themes is a US-based company, with 5,500+ customers worldwide. We do our best to make sure that there will be nothing for you to worry about.

Effortless installation

After a super simple installation, your Help Center will have a completely new look and feel.

Extensive documentation

The manuals will guide you through the theme installation process, branding, localization, and futher website customization.

Free lifetime updates

Enjoy continuous, cost-free enhancements and new features for your Zendesk theme with our commitment to free lifetime updates.

Frequently Asked Questions

What Zendesk Guide plans does the theme support?

Zendesk Guide plans: Team, Growth, Professional, Enterprise

Do you offer a discount for startups?

If you are a startup (Series A or below), you can get 20% off all products and services for your help center for 6 months after the first purchase. You can apply for a discount here.

Are themes ADA Compliant?

The most adapted themes for accessibility are Flatrock, Conway, and Selway. They are not fully ADA Compliant but have the following features:

  • Keyboard navigation: themes are fully navigable by keyboard without the need for mouse interaction.
  • Skip links: themes have skip links that allow users to bypass navigation and skip directly to content or vice-versa.
  • Reduced motion: themes have micro animations but detect if the user has requested that the system minimize the amount of non-essential motion it uses.

We are constantly improving the accessibility features for our themes.

What extensions are included in the themes?

The Formatting components are included in all our themes by default. The Lotus One theme also comes with the Side navigation, Prev/Next buttons, and Formatting components.

Can we install the theme?

You can install your new Zendesk theme fast and in a free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.

Can we make changes to the theme ourselves?

You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor.

If you’re familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order the Customization service from us.

How do we get the theme after the purchase?

In 3-5 minutes, you get an email with an archive where you will find files for importing into the help center. You can customize the theme as you wish before publishing.

Do the themes support the multilingual feature?

Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain language-based capabilities.

Does the theme affect content?

If you are worried about losing or modifying your Help Center content while installing any of our themes, don’t be. We take care of it.

Our themes don't affect any Help Center content or content management options. You can edit Articles, Categories, etc. as normal by using the built in Zendesk Editor.

Moreover, there are some additional features that become available after installing our themes: the Knowledge Base and Community can be filled with some cool visual components and Font Awesome icons.

Customization and installation activities will not affect any content or availability of your Help Center. You check the changes and publish everything when you are ready, the changes are published immediately.

After theme installation, the content of your articles, sections, and categories will remain the same and be displayed in the new design.

Will the themes be updated?

Yes, most Zendesk updates are added automatically. In case something has to be added manually, you can do it yourself or contact us for help. You can also get one of our protection plans, and we’ll take care of all Zendesk updates and functionality that aren’t added automatically.

Are the themes compatible with Zendesk functions?

Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.

How easy is it to maintain and modify the theme?

It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and double-check every piece of code. You can make minor tweaks in a matter of minutes, even if you aren’t a developer.

What payment methods do you accept?

We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.

Can I change the theme or get a refund if I don’t like it?

Since is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.

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Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

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The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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