Flatrock
Features
- Zendesk Guide plans: Lite, Professional, Enterprise, Legacy
- Modern browsers compatible: Chrome, Firefox, Safari, Edge
- Microformat, supported by major browsers, helps you achieve better distribution of your content to users from search.
- All Zendesk features and more (see details below)
- Fully customizable typography and color palette
- Additional formatting components included
Accessible theme that’s easy to brand
Responsive & Retina-ready
Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device — either on a large desktop or on a small smartphone. To ensure that themes are cross-browser and cross-device compatible we put our themes through extensive testing.
Header with advanced options
Main page that’s easy to customize without code
Informative error page
The error page has become more informative. It shows a list of Promoted articles and offers an option to submit a ticket.
Internal Pages
All the pages are redesigned to provide great user experience
Additional Formatting Components
Our themes are equipped with additional formatting components to make your articles more attractive and easier to read without having to install multiple plugins or features. Whereas these components are not provided in the standard Zendesk theme by default and have to be purchased separately, templates from Lotus Themes include all the files you need to make these changes free of charge.
What you can do on your own
Branding
Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer not to do branding on your own or you want advanced branding, order this service from us.
Installation
Install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.
Customization
If you’re familiar with HTML and CSS, you can make any Zendesk customization at any time as you get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization, you can order Customization service from us.
How we customized Flatrock for our customers
Frequently Asked Questions
Formatting components.
You can install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.
You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer to save time and get a meticulous design based on your brand guidelines, order the branding service from us.
If you’re familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order Customization service from us.
In 3-5 minutes, you get an email with an archive where you will find files for importing into the help center. You can customize the theme as you wish before publishing.
Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.
It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and double-check every piece of code. You can make minor tweaks in a matter of minutes, even if you aren’t a developer.
Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain language-based capabilities.
Yes, most Zendesk updates are added automatically. In case something has to be added manually, you can do it yourself or contact us for help. You can also get one of our protection plans, and we’ll take care of all Zendesk updates and functionality that aren’t added automatically.
We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.
Since LotusThemes.com is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.
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