Zendesk trusts their own help centers to Lotus Themes View the case study

Flatrock

3 styles included:

If you want to use your brand colors, please order the Branding service. Need more deep and individual changes? Our Customization service can help.

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Incl. Tax One-off Themes don't affect content

Features

  • Zendesk Guide plans: Lite, Professional, Enterprise, Legacy
  • Modern browsers compatible: Chrome, Firefox, Safari, Edge
  • Microformat, supported by major browsers, helps you achieve better distribution of your content to users from search.
  • All Zendesk features and more (see details below)
  • Fully customizable typography and color palette
  • Additional formatting components included
Flatrock Dark Blue Zendesk theme

About the theme

The Flatrock theme for Zendesk has a standard structure without unique details, which makes it easy to customize in terms of time and money. If you’d like to create a bespoke design of your help center, this theme is the perfect choice since you can change it without significant code modifications. The homepage comes with a large parallax image and a floating search box at the center of it all.
Flatrock Dark Blue

Responsive & Retina-ready

Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device — either on a large desktop or on a small smartphone. To ensure that themes are cross-browser and cross-device compatible we put our themes through extensive testing.

Customizable Main Page

You can choose one of four page layouts or mix them

Custom blocks

Custom Blocks

Custom blocks are static links to any pages on your help center or your main website. It’s possible to change the link, icon, title, and description (depends on a theme) in each of them. You can hide a specific block or all of them in the theme settings and add more through customization.

Internal Pages

All the pages are redesigned to provide great user experience

Additional Formatting Components

Our themes are equipped with additional formatting components to make your articles more attractive and easier to read without having to install multiple plugins or features. Whereas these components are not provided in the standard Zendesk theme by default and have to be purchased separately, templates from Lotus Themes include all the files you need to make these changes free of charge.

Additional Formatting Components

What you can do on your own

Branding

Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer not to do branding on your own or you want advanced branding, order this service from us.

Installation

Install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.

Customization

If you’re familiar with HTML and CSS, you can make any Zendesk customization at any time as you get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization, you can order Customization service from us.

Additional Customization and Branding

Give your Help Center a similar look and feel to your main website or add cool visual components and features not offered by Zendesk

Features

Live demos of all our themes

Test theme design and features in demos and discover which suits your needs best before making a purchase.

Font Awesome included

Themes are sent with Font Awesome (700 icons). You can use these icons in articles and other pages to make them perfect.

Compatible with extensions

Buy extensions to make life easier for your customers and agents. They were created for our themes and are fully compatible.

Frequently Asked Questions

What are custom blocks?

Custom blocks are static links to any pages on your help center or your main website. It’s possible to change the link, icon, title, and description (depends on a theme) in each of them. You can hide a specific block or all of them in the theme settings and add more through customization.

What extensions are included in the theme?

Formatting components.

Can we install the theme?

You can install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.

Can we make changes to the theme ourselves?

You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer to save time and get a meticulous design based on your brand guidelines, order the branding service from us.

If you’re familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order Customization service from us.

How do we get the theme after the purchase?

In 3-5 minutes, you get an email with an archive where you will find files for importing into the help center. You can customize the theme as you wish before publishing.

Are the themes compatible with Zendesk functions?

Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.

How easy is it to maintain and modify the theme?

It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and double-check every piece of code. You can make minor tweaks in a matter of minutes, even if you aren’t a developer.

Do the themes support the multilingual feature?

Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain language-based capabilities.

Will the themes be updated?

Yes, most Zendesk updates are added automatically. In case something has to be added manually, you can do it yourself or contact us for help. You can also get one of our protection plans, and we’ll take care of all Zendesk updates and functionality that aren’t added automatically.

What payment methods do you accept?

We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.

Can I change the theme or get a refund if I don’t like it?

Since LotusThemes.com is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.

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Ready to create a more intuitive help center and realize the full potential of your Zendesk?

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