Flatrock

3 styles included:

If you want to use your brand colors, please order the Branding service. Need more deep and individual changes? Our Customization service can help.

View demo

Are you a startup?

Incl. Tax One-off Themes don't affect content

Features

  • Zendesk Guide plans: Lite, Professional, Enterprise, Legacy
  • Modern browsers compatible: Chrome, Firefox, Safari, Edge
  • Microformat, supported by major browsers, helps you achieve better distribution of your content to users from search.
  • All Zendesk features and more (see details below)
  • Fully customizable typography and color palette
  • Additional formatting components included
Flatrock Dark Blue

Accessible theme that’s easy to brand

Flatrock for Zendesk has a lot more built-in settings that allow you to fully brand your theme without a single line of code. It is also accessible for people with disabilities: you can navigate the help center based on Flatrock with the keyboard, including formatting components in articles.
Flatrock Dark Blue

Responsive & Retina-ready

Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device — either on a large desktop or on a small smartphone. To ensure that themes are cross-browser and cross-device compatible we put our themes through extensive testing.

Header with advanced options

Zendesk Theme Flatrock  3 optional links that are edited in the settings
3 optional links that are edited in the settings
Zendesk Theme Flatrock  Dropdown with a list of categories for fast navigation
Dropdown with a list of categories for fast navigation
Zendesk Theme Flatrock  Badge displaying the number of open tickets
Badge displaying the number of open tickets

Main page that’s easy to customize without code

Zendesk Theme Flatrock  Popular searches under the search bar
Popular searches under the search bar
Zendesk Theme Flatrock  Info block for important notifications
Info block for important notifications
Zendesk Theme Flatrock  Number of custom blocks and category blocks can be changed
Number of custom blocks and category blocks can be changed
Zendesk Theme Flatrock  Contact boxes for various “Contact us” options
Contact boxes for various “Contact us” options
Zendesk Theme Flatrock  Categories shown as boxes, a tree, or an accordion
Categories shown as boxes, a tree, or an accordion
Zendesk Theme Flatrock  Popular searches under the search bar
Popular searches under the search bar
Zendesk Theme Flatrock  Info block for important notifications
Info block for important notifications
Zendesk Theme Flatrock  Number of custom blocks and category blocks can be changed
Number of custom blocks and category blocks can be changed
Zendesk Theme Flatrock  Categories shown as boxes, a tree, or an accordion
Zendesk Theme Flatrock  Categories shown as boxes, a tree, or an accordion
Zendesk Theme Flatrock  Categories shown as boxes, a tree, or an accordion
Categories shown as boxes, a tree, or an accordion
Zendesk Theme Flatrock 2 Promoted articles as a list of articles or an accordion
Zendesk Theme Flatrock 2 Promoted articles as a list of articles or an accordion
Promoted articles as a list of articles or an accordion
Zendesk Theme Flatrock
Zendesk Theme Flatrock  Contact boxes for various “Contact us” options
Contact boxes for various “Contact us” options
Zendesk Theme Flatrock

Informative error page

The error page has become more informative. It shows a list of Promoted articles and offers an option to submit a ticket.

error-page

Internal Pages

All the pages are redesigned to provide great user experience

View demo

Additional Formatting Components

Our themes are equipped with additional formatting components to make your articles more attractive and easier to read without having to install multiple plugins or features. Whereas these components are not provided in the standard Zendesk theme by default and have to be purchased separately, templates from Lotus Themes include all the files you need to make these changes free of charge.

Additional Formatting Components

What you can do on your own

Branding

Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer not to do branding on your own or you want advanced branding, order this service from us.

Installation

Install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.

Customization

If you’re familiar with HTML and CSS, you can make any Zendesk customization at any time as you get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization, you can order Customization service from us.

How we customized Flatrock for our customers

Whether it’s a similar look and feel to your main site or cool visual components and features not offered by Zendesk, our certified Guide specialists are happy to help you.

Frequently Asked Questions

What extensions are included in the theme?

Formatting components.

Can we install the theme?

You can install your new Zendesk theme fast and in a hassle-free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.

Can we make changes to the theme ourselves?

You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don’t need coding skills as you make changes in the editor. If you prefer to save time and get a meticulous design based on your brand guidelines, order the branding service from us.

If you’re familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that’s easy to read and modify for other developers. If you don’t want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order Customization service from us.

How do we get the theme after the purchase?

In 3-5 minutes, you get an email with an archive where you will find files for importing into the help center. You can customize the theme as you wish before publishing.

Are the themes compatible with Zendesk functions?

Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.

How easy is it to maintain and modify the theme?

It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and double-check every piece of code. You can make minor tweaks in a matter of minutes, even if you aren’t a developer.

Do the themes support the multilingual feature?

Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain language-based capabilities.

Will the themes be updated?

Yes, most Zendesk updates are added automatically. In case something has to be added manually, you can do it yourself or contact us for help. You can also get one of our protection plans, and we’ll take care of all Zendesk updates and functionality that aren’t added automatically.

What payment methods do you accept?

We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.

Can I change the theme or get a refund if I don’t like it?

Since LotusThemes.com is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.

Tailored and professional-looking Zendesk themes help our customers succeed

See what our customers say about us

{[{quote.author}]}, {[{quote.company}]}

Ready to create a more intuitive help center and realize the full potential of your Zendesk?

We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.
Thank you!
Your information was sent perfectly.

Request a Quote

Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

Choose as many as you like

What is your budget range for this project?

What is your corporate email address to contact you on? *

Please use your corporate email. In these latter days, we receive too much spam messages from personal emails.

What is your phone number to reach you?

Please add the international call prefix (+1, +44, etc.)

Please submit recaptcha