Zendesk Theme
Lotus One
Lotus One is a minimalist Zendesk theme designed for clear content discovery. It features customizable icons for homepage categories, persistent side navigation on article pages, and built-in Prev/Next buttons to help users find answers faster.
About the theme
Lotus One takes a systematic approach to help center navigation. The homepage displays your categories and sections as visual blocks with customizable icons, making it easy for users to identify the right topic at a glance.
Once users reach an article, the side navigation panel shows their current position within the knowledge base structure. They can see related articles in the same section without scrolling, and use the built-in Prev/Next buttons to move through content sequentially.
This combination of visual category icons, persistent side navigation, and sequential article navigation creates a cohesive experience that reduces the clicks needed to find information. It's particularly effective for help centers with well-organized content hierarchies.
Best for
- Help centers with clearly defined categories and sections
- Teams that want visual navigation aids
- Organizations with content meant to be read in sequence
- Companies using Zendesk AI and Generative Answers
- Zendesk Guide Growth, Professional, and Enterprise plans
Use when
- You want icons to make categories instantly recognizable
- Users need to see their navigation context while reading
- Your content benefits from sequential reading flow
- You want multiple navigation features without custom development
Layout & core pages
Key features
Platform & AI
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Templating API V4 NEW
Faster, more modern Help Centers aligned with Zendesk's latest UI components and capabilities.
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AI-Powered Generative Answers NEW
AI-generated answers displayed directly above search results for enhanced self-service.
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Built for Zendesk
Authorized Zendesk solution provider with early access to updates.
Customization & Branding
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Fully customizable
Customize the header, footer, custom blocks, call-to-actions and more.
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Easy branding
Extensive color settings to quickly match your brand identity.
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Full access to the source code
Full access to templates, CSS, images, and JavaScript for any modifications.
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Different layouts and styles
Customize theme with the right appearance for your content and design.
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Support for any font
Popular Google Fonts included, plus easy custom font support.
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Multiple language support
All languages and locales supported by Zendesk.
Design & Quality
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Professionally designed
Easy to use and navigate with best UI/UX practices.
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Mobile-first and responsive
Responsive and Retina-ready design that works on any device.
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SEO and accessibility
Built for people to help them find what they need.
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Article formatting styles
Pre-built styling for tabs, accordions, code blocks, tables, and more.
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Free lifetime updates
All future updates at no additional cost.
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Extensive documentation
Step-by-step guides for installation, branding, and customization.
Built-in Extensions
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Side navigation extension
Sleek side navigation menu that improves user experience and accessibility.
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Icons for categories
Visual icons to help users quickly identify different categories and topics.
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Prev/next buttons extension
Intuitive previous and next navigation buttons between articles.
Customization & branding
Our themes have advanced tools for basic changes (colors, fonts, hero image, icons, and homepage layout). You don't need coding skills as you make changes in the editor.
Brand appearance
Change the theme colors and background image to match your main website.
Layout & structure
The number of category and custom blocks, different category display types, promoted articles, and other layout changes can be easily made without coding.
Article readability & formatting
Our themes have built-in article formatting options to make your content more attractive and easier to read without multiple plugins or theme customization.
You can significantly improve your articles with:
- Tabs
- Accordions
- Callout blocks
- Styled lists
- Fonts
- Images
- Videos
- Tables
Extend the theme as your help center grows
Improve the theme with
How our clients customize the Lotus One theme
You can easily customize the theme in the editor and via coding. Or you can hire our certified Guide specialists, who will make all the changes to the template.
View portfolio
How the theme improves self-service
We use research findings and check 240+ points to help your users intuitively navigate the help center and complete tasks faster. Our
A prominent search bar, a large button, popular searches under the search,
An inconspicuous search bar, a small
Frequently Asked Questions
How do the category icons work?
You can assign icons to each category or section from within the theme settings. These appear on the homepage blocks, helping users visually identify topics like "Billing," "Getting Started," or "Troubleshooting" at a glance.
What is the side navigation feature?
On article pages, a sidebar shows the current section's article list. Users can see where they are in the content structure and click to jump to related articles without going back to the category page.
How do the Prev/Next buttons help users?
At the bottom of each article, users see buttons to navigate to the previous or next article in the section. This is ideal for onboarding sequences, tutorials, or any content designed to be read in order.
Can I use Lotus One without the icons?
Yes. The category icons are optional. If you don't configure them, the homepage displays category blocks with text labels only.
Does Lotus One work with Zendesk's AI features?
Yes. Lotus One supports Zendesk AI-powered answers and is compatible with all current Zendesk Guide features.
What Zendesk Guide plans does the theme support?
Zendesk Guide plans: Team, Growth, Professional, Enterprise
Do you offer a discount for startups?
If you are a startup (Series A or below), you can get 20% off all products and services for your help center for 6 months after the first purchase. You can apply for a discount here.
Are themes ADA Compliant?
The most adapted themes for accessibility are Flatrock, Mink, Braden, Lotus One, Conway, and Selway. They are not fully ADA Compliant but have the following features:
- Keyboard navigation: themes are fully navigable by keyboard without the need for mouse interaction.
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Skip links:
themes have skip links that allow users to bypass navigation and skip directly to content or
vice-versa . -
Reduced motion:
themes have micro animations but detect if the user has requested that the system minimize the amount of
non-essential motion it uses.
We are constantly improving the accessibility features for our themes.
Can we install the theme?
You can install your new Zendesk theme fast and in a free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.
Can we make changes to the theme ourselves?
You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don't need coding skills as you make changes in the editor.
If you're familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that's easy to read and modify for other developers. If you don't want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order the Customization service from us.
How do we get the theme after the purchase?
In 3-5 minutes, you get an email with a zip where you will find files for importing into the help center. You can customize the theme as you wish before publishing.
Do the themes support the multilingual feature?
Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain
Does the theme affect content?
If you are worried about losing or modifying your Help Center content while installing any of our themes, don't be. We take care of it.
Our themes don't affect any Help Center content or content management options. You can edit Articles, Categories, etc. as normal by using the built in Zendesk Editor.
Moreover, there are some additional features that become available after installing our themes: the Knowledge Base and Community can be filled with some cool visual components and Font Awesome icons.
Customization and installation activities will not affect any content or availability of your Help Center. You check the changes and publish everything when you are ready, the changes are published immediately.
After theme installation, the content of your articles, sections, and categories will remain the same and be displayed in the new design.
Are the themes compatible with Zendesk functions?
Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.
How easy is it to maintain and modify the theme?
It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and
What payment methods do you accept?
We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.
Can I change the theme or get a refund if I don't like it?
Since Lotus Themes is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.
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