Zendesk Theme
Braden
Braden is a content-first Zendesk theme that features a prominent hero unit on every page, so users always see the title and key message immediately. It includes a built-in Table of Contents for long articles, making complex documentation easy to navigate.
About the theme
Braden is designed for help centers where clear article reading and fast search matter most. Its signature feature is a large hero unit that appears on every page, displaying the article title and description prominently so users know they're in the right place.
This content-first approach reduces distraction and helps users resolve issues faster. Article pages focus on the content itself, with minimal sidebar elements competing for attention. A centered sticky search bar remains visible as users scroll, so they can quickly pivot to a new query if needed.
For longer articles, Braden includes a built-in Table of Contents that generates automatically from your headings. This is invaluable for complex tutorials, troubleshooting guides, or policy documents where users need to jump to specific sections.
Best for
- Knowledge bases with detailed, long-form articles
- Teams focused on reducing time-to-resolution
- Organizations with complex documentation or tutorials
- Companies that want consistent branding across all pages
- Zendesk Guide Growth, Professional, and Enterprise plans
Use when
- You want article titles prominently displayed with visual impact
- Your content includes long articles that benefit from navigation
- You prefer a reading-focused layout with minimal distractions
- You need built-in Table of Contents without custom development
Layout & core pages
Key features
Platform & AI
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Templating API V4 NEW
Faster, more modern Help Centers aligned with Zendesk's latest UI components and capabilities.
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AI-Powered Generative Answers NEW
AI-generated answers displayed directly above search results for enhanced self-service.
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Built for Zendesk
Authorized Zendesk solution provider with early access to updates.
Customization & Branding
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Fully customizable
Customize the header, footer, custom blocks, call-to-actions and more.
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Easy branding
Extensive color settings to quickly match your brand identity.
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Full access to the source code
Full access to templates, CSS, images, and JavaScript for any modifications.
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Different layouts and styles
Customize theme with the right appearance for your content and design.
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Support for any font
Popular Google Fonts included, plus easy custom font support.
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Multiple language support
All languages and locales supported by Zendesk.
Design & Quality
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Professionally designed
Easy to use and navigate with best UI/UX practices.
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Mobile-first and responsive
Responsive and Retina-ready design that works on any device.
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SEO and accessibility
Built for people to help them find what they need.
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Article formatting styles
Pre-built styling for tabs, accordions, code blocks, tables, and more.
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Free lifetime updates
All future updates at no additional cost.
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Extensive documentation
Step-by-step guides for installation, branding, and customization.
Built-in Extensions
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Table of contents extension
Auto-generated table of contents on the article's right side.
Customization & branding
Our themes have advanced tools for basic changes (colors, fonts, hero image, icons, and homepage layout). You don't need coding skills as you make changes in the editor.
Brand appearance
Change the theme colors and background image to match your main website.
Layout & structure
The number of category and custom blocks, different category display types, promoted articles, and other layout changes can be easily made without coding.
Article readability & formatting
Our themes have built-in article formatting options to make your content more attractive and easier to read without multiple plugins or theme customization.
You can significantly improve your articles with:
- Tabs
- Accordions
- Callout blocks
- Styled lists
- Fonts
- Images
- Videos
- Tables
Extend the theme as your help center grows
Improve the theme with
How our clients customize the Braden theme
You can easily customize the theme in the editor and via coding. Or you can hire our certified Guide specialists, who will make all the changes to the template.
View portfolio
How the theme improves self-service
We use research findings and check 240+ points to help your users intuitively navigate the help center and complete tasks faster. Our
A prominent search bar, a large button, popular searches under the search,
An inconspicuous search bar, a small
Frequently Asked Questions
What makes the hero unit in Braden different?
Unlike most Zendesk themes where the hero only appears on the homepage, Braden displays a prominent hero section on every page including individual articles. This creates visual consistency and immediately shows users the page title and description.
How does the Table of Contents work?
The Table of Contents generates automatically from the headings (H2, H3, etc.) in your articles. Users see a clickable outline that lets them jump directly to any section—especially helpful for long troubleshooting guides or documentation.
Is Braden suitable for short articles?
Yes. While Braden excels with long-form content, the clean layout works equally well for shorter articles. The Table of Contents only appears when your article has multiple headings.
Can I customize the hero background?
Yes. You can change the hero background color, add images, and adjust text colors directly in the theme settings to match your brand.
Does Braden support Zendesk AI features?
Yes. Braden is compatible with Zendesk's AI-powered generative answers and works with all current Zendesk Guide features.
What Zendesk Guide plans does the theme support?
Zendesk Guide plans: Team, Growth, Professional, Enterprise
Do you offer a discount for startups?
If you are a startup (Series A or below), you can get 20% off all products and services for your help center for 6 months after the first purchase. You can apply for a discount here.
Are themes ADA Compliant?
The most adapted themes for accessibility are Flatrock, Mink, Braden, Lotus One, Conway, and Selway. They are not fully ADA Compliant but have the following features:
- Keyboard navigation: themes are fully navigable by keyboard without the need for mouse interaction.
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Skip links:
themes have skip links that allow users to bypass navigation and skip directly to content or
vice-versa . -
Reduced motion:
themes have micro animations but detect if the user has requested that the system minimize the amount of
non-essential motion it uses.
We are constantly improving the accessibility features for our themes.
Can we install the theme?
You can install your new Zendesk theme fast and in a free manner. Simply follow these easy steps in the instruction. Alternatively, you can order our free installation service.
Can we make changes to the theme ourselves?
You can brand and customize the theme on your own. Our templates have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). You don't need coding skills as you make changes in the editor.
If you're familiar with HTML and CSS, you can also make any Zendesk customization at any time. You get access to the code that's easy to read and modify for other developers. If you don't want to spend time on Zendesk customization and get everything done fast and to the highest standard, you can order the Customization service from us.
How do we get the theme after the purchase?
In 3-5 minutes, you get an email with a zip where you will find files for importing into the help center. You can customize the theme as you wish before publishing.
Do the themes support the multilingual feature?
Yes, they do. In addition to standard Zendesk multilingual functions, every theme also includes certain
Does the theme affect content?
If you are worried about losing or modifying your Help Center content while installing any of our themes, don't be. We take care of it.
Our themes don't affect any Help Center content or content management options. You can edit Articles, Categories, etc. as normal by using the built in Zendesk Editor.
Moreover, there are some additional features that become available after installing our themes: the Knowledge Base and Community can be filled with some cool visual components and Font Awesome icons.
Customization and installation activities will not affect any content or availability of your Help Center. You check the changes and publish everything when you are ready, the changes are published immediately.
After theme installation, the content of your articles, sections, and categories will remain the same and be displayed in the new design.
Are the themes compatible with Zendesk functions?
Yes, they are fully compatible. As a Zendesk partner, we know the ins and outs of their software and add components not offered by Zendesk.
How easy is it to maintain and modify the theme?
It is very easy to maintain the theme and make changes if you are familiar with HTML and CSS. Our developers use modern design tools and
What payment methods do you accept?
We accept all global debit, credit cards, PayPal payments, and bank transfer. Find detailed instructions in our help center.
Can I change the theme or get a refund if I don't like it?
Since Lotus Themes is offering non-tangible irrevocable goods, we do not make replacements and refunds once the order is complete and the product is sent. However, we realize that exceptional circumstances can take place. So we approve refund requests only in these force majeure situations.
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