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Templating V4 Upgrade

A better foundation for customization, with the latest Zendesk features.

Tax Exempt

Starting September 14, 2026, new Zendesk accounts will no longer be able to install or import themes built on Templating API v1, v2 or v3. From that date, new customers will only be able to use themes built on v4 (the latest version).

What's new

This upgrade comes with significant improvements that will enhance your Help Center’s accessibility, security, and customization capabilities:

  • Generative AI Answers. Users can view generated answers without needing to click through search results or scan related articles.
  • New Request Form. The reimplemented request form in the theme was built using Garden, a component library created by Zendesk and optimized for usability and accessibility. It provides more control over your Help Center’s appearance and functionality.
  • Approval requests. Approval requests let you ask other agents or end users to review and decide on ticket-related issues. You can create an approval request within a ticket, select an approver, and provide details for decision-making.
  • Service Catalog. This ticket channel allows your users to easily find and request services and assets from your private help center. Available to Employee Service Suite Growth plans and above.
  • Accessibility Enhancements. Zendesk has made over 100 accessibility improvements to the templating API, making your Help Center more user-friendly for all end-users.
  • Improved Security. The credit card field now defaults to accepting only the last four digits, aligning with PCI DSS requirements effective March 31, 2025, to enhance security against keystroke logging and theft.

How it works

  1. Send us your current theme.
  2. We will update the placeholders, styles, scripts, and add any necessary templates. This process typically takes one to three business days.
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Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

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