Top-5 Customized Zendesk Help Center Ideas

Great customer service is the key to any business's success. In today's digital world, you cannot underestimate the need to create a seamless user experience for your customers across all services.

At Lotus themes, we make Help Center customizations that provide designs and formats to enhance our clients' experience with our themes. The objective here is to provide your clients with a seamless customer experience when interacting with your help center.

Customizing your Zendesk help center has never been easier, more efficient, and affordable. Customization covers all your Zendesk modifications to create a tailored help center that meets your unique design and functionality requirements.

In this post, we will discuss the top 5 Zendesk customization ideas and inspirations to try in 2021:

1. Browzwear

browzwear help center customization


For this company, we made different hero images for different categories and added an accordion for the list of sections on its category page. We used the Flatrock theme with many built-in settings and additional formatting components to make the help center more attractive and easier to navigate.


italic help center customization


For Italic, we also used the same header and footer as on their main website and added the promoted articles in every category on the homepage. This gives users access to important pages and sections of the website.

3. Brava

brava help center customization


The customized elements we used on Brava allow the site to achieve the feeling that their help center is a part of the company's primary site. The help center has a simple design with features similar to Brava's primary site.

We used the Lotus One theme for its minimalist design and best practices. When clicking on a category on the homepage, the user gets to the first article in that category. You will also see the knowledge base category and FAQs section that details important sections of the website.

How to build a help center capable of reducing tickets?

Read the white paper and learn how to make the most of your self-service.

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4. Similarweb

similarweb help center customization

In the case of Similarweb, we used a refreshed branding with the Braden theme. We also created a glossary category page for users who visit the website. The help center uses Similarweb's official brand colors to make it more attractive and intuitive to visitors.

5. Weave

weave help center customization


The Weave help center has a guide script that retrieves important sections and articles for visitors. This allows for easy navigation through Weave's help center content.

We changed the help center theme according to the client's mockup and added alerts, side navigation, table of content, and server status. We used the Braden theme to give the help center a similar look and feel to Weave's main website. Braden theme also allows you to add more blocks to make your help center more interactive.


At Lotus Themes, we help you to customize your Zendesk help center your way. Try our Zendesk customization and enjoy our bespoke knowledge base design with clear requirements. Customization allows you to realize your ideas and is limited only by your Zendesk guide functionality.

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How to build a help center capable of reducing tickets?
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Add a link to your mockup if you have it.

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