What is Zendesk Support?

Posted on 15 Jan 2022

Zendesk Support


Zendesk Support is a cloud-based support tool designed to help you prioritize and keep track of customer tickets. It also offers your support team optimal solutions for numerous customer relationship issues. Effectively, it creates a well-organized and perfectly seamless experience for your clients and support team, boosting the company's overall efficiency as a result.

How Zendesk Support works and what is ticketing system?

Zendesk support ticketing system


To begin with, it simplifies the interaction between the users and support agents, supplying the latter with all necessary tools for better quality and more efficient support.

It also allows customers to seek support via e-mail, voice messages, live chat, and social networks, such as Twitter and Facebook. It merges all these channels into one communication platform for more effective and seamless interaction between your clients and support agents.

How can Zendesk Support help your business?

Zendesk Support out-of-the-box applications help you customize the ticketing system for your particular business needs and integrate it with other business software, such as Gmail, Mailchimp, and Shopify, and all that without the need for any codes whatsoever.

Finally, it allows for more intelligent feedback and business analysis with various prebuilt dashboards designed to determine your potential and actual clients' needs and assess your business performance for the purpose.

This way, Zendesk significantly improves your clients' interactions with your company,  boosting your support tram efficiency.

Its time to get your ideal help center

Lotus Themes is the most experienced team to leverage your Zendesk help center with themes and custom solutions.

Get a free consultation 

Trusted by 5,000+ companies

It's time to get your ideal help center!

View all themes

Try a Zendesk theme free for 14 days

Give us your Help Center URL and email address, and we’ll give your trial link.

Email *
Help Center URL *

Choose a theme you’d like to try.

Please submit recaptcha

Try a Zendesk theme free

No credit card required

How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha