What is Zendesk Support?

Posted on 15 Jan 2022

Zendesk Support

 

Zendesk Support is a cloud-based support tool designed to help you prioritize and keep track of customer tickets. It also offers your support team optimal solutions for numerous customer relationship issues. Effectively, it creates a well-organized and perfectly seamless experience for your clients and support team, boosting the company's overall efficiency as a result.

How Zendesk Support works and what is ticketing system?

Zendesk support ticketing system

 

To begin with, it simplifies the interaction between the users and support agents, supplying the latter with all necessary tools for better quality and more efficient support.

It also allows customers to seek support via e-mail, voice messages, live chat, and social networks, such as Twitter and Facebook. It merges all these channels into one communication platform for more effective and seamless interaction between your clients and support agents.

How can Zendesk Support help your business?

Zendesk Support out-of-the-box applications help you customize the ticketing system for your particular business needs and integrate it with other business software, such as Gmail, Mailchimp, and Shopify, and all that without the need for any codes whatsoever.

Finally, it allows for more intelligent feedback and business analysis with various prebuilt dashboards designed to determine your potential and actual clients' needs and assess your business performance for the purpose.

This way, Zendesk significantly improves your clients' interactions with your company,  boosting your support tram efficiency.


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