"Lotus Themes created the user experience we had envisioned." 5-star rating on Zendesk.

Zendesk products

What is Zendesk Support?

Zendesk Support is a cloud-based support tool designed to help you prioritize and keep track of customer tickets. It also offers your support team optimal solutions for numerous customer relationship issues

What is Zendesk Guide (Help Center)?

Zendesk Guide is a well-organized knowledge base for effective self-service to enable your clients to find answers to their questions and solutions for their problems without asking your team for help.   

Understanding Zendesk Guide

A comprehensive online help center like Zendesk Guide is essential to develop an effective self-service support system. It lowes support volume and contributes to significant long-term cost savings.  

Zendesk Review: Comparison with Top 3 Customer Support Software Systems

Can’t decide on the best customer service software? We’ve carried out a detailed analysis to review Zendesk and compare it with alternative solutions: Freshdesk, Salesforce Service Cloud, and Intercom.  

What is Zendesk in 2022, and why is it good for your business?

Zendesk overview: what does it do, and how does it work? Find everything about Zendesk, its products, features, pricing, additional opportunities, and customers in this article.  

What Does Zendesk Do?

Zendesk is customer support software that lets you provide best-in-class customer experience by tracking all requests, offering 24/7 self-service, and monitoring the productivity of agents. Get Zendesk products from Lotus Themes and get 20% off all services for Guide.  

How to build an effective help center with Zendesk Guide

These not-so-obvious, important hints will help make your Zendesk Guide more efficient. Learn the best practices of organizing the help center and optimizing content, structure, and design to let your audience benefit from self-service.  

Zendesk Knowledge Base Challenges an FAQ Page

Knowledge bases and FAQ pages can be compared to a first aid kit for your users. Their importance shouldn't be underestimated and the developers of the Zendesk knowledge base know this for sure. Let’s explore both in detail by starting with a definition, followed by comparison of the key functions.  

Competitive advantages of Zendesk Guide for your business

Zendesk Guide creates a mutually beneficial environment for customers and agents. The former are provided with super easy and complete self-service support and the latter can accommodate more tickets in a shorter period of time. As a result, you will be able to lessen the workload of your staff and increase users’ satisfaction.  

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