Help Center tips

You Are Losing Brand Identity Using the Copenhagen Theme

Every interaction your customers have with your brand shapes their perception and loyalty. While Zendesk's default theme, Copenhagen, serves as a reliable starting point for many businesses, it often falls short of delivering a truly personalized and engaging experience.

The most effective SEO strategies for the Zendesk help center

Making your Zendesk help center SEO optimized for search engines is similar to opening new doors to your business since you can reach more customers by targeting organic traffic.  

How To Write A Perfect Knowledge Base Article

Asking queries or doubts freely doesn’t come naturally to humans. The use of search engines to search for information online has become second nature to users. This self-service trend highlights the importance and effectiveness of a good knowledge base for any company or business.

Best Practices for Zendesk Help Center and Self-Service

There are numerous strategies for improving your help center so that your users can solve their problems without your customer support agents. It saves time for both in the end.

Zendesk Branding for the Help Center

As a business, you know the importance of creating a seamless user experience for customers across all platforms to reduce the number of support requests. Give your Zendesk Help Center a revamp by changing elements like the company logo, colors, fonts, icons, background image, and social media links.  

Zendesk Guide Add-ons that Improve Functionality

Using Zendesk Help Center for customer support and service as it is can be limiting in many ways. This is where various extensions made specifically for the platform come in handy. Here are some of them to consider.

How to Connect Google Analytics to Zendesk Guide

Connecting Google Analytics to Zendesk Guide provides a single “command” center with better functionality. Unfortunately, it may prove challenging for some help center owners. Read on if you wnat to enjoy the better functionality of Zendesk Guide with Google Analytics.   

How To Set Up Zendesk Guide

Develop a customer-oriented comprehensive help center with Zendesk Guide. Simply follow these easy steps and recommendations to set it up, prepare it for release, and activate it for your end-users.  

How Zendesk Help Center Customization Makes a Difference for Everyone

Zendesk Guide is an extension of your main site and requires the same thought and attention to detail. What you include in your help center matters as much as how you do it. Find out how customization can amplify all the work you put into your Zendesk Guide and maximize its impact.  

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