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Help Center tips

Best Practices for Zendesk Help Center and Self-Service

There are numerous strategies for improving your help center so that your users can solve their problems without your customer support agents. It saves time for both in the end.

Zendesk Branding for the Help Center

As a business, you know the importance of creating a seamless user experience for customers across all platforms to reduce the number of support requests. Give your Zendesk Help Center a revamp by changing elements like the company logo, colors, fonts, icons, background image, and social media links.  

Zendesk Guide Add-ons that Improve Functionality

Using Zendesk Help Center for customer support and service as it is can be limiting in many ways. This is where various extensions made specifically for the platform come in handy. Here are some of them to consider.

How to Connect Google Analytics to Zendesk Guide

Connecting Google Analytics to Zendesk Guide provides a single “command” center with better functionality. Unfortunately, it may prove challenging for some help center owners. Read on if you wnat to enjoy the better functionality of Zendesk Guide with Google Analytics.   

How To Set Up Zendesk Guide

Develop a customer-oriented comprehensive help center with Zendesk Guide. Simply follow these easy steps and recommendations to set it up, prepare it for release, and activate it for your end-users.  

How Zendesk Help Center Customization Makes a Difference for Everyone

Zendesk Guide is an extension of your main site and requires the same thought and attention to detail. What you include in your help center matters as much as how you do it. Find out how customization can amplify all the work you put into your Zendesk Guide and maximize its impact.  

How a Footer Can Help You Design a Seamless User Experience with Zendesk Guide

There’s one thing that may ruin the impression your help center makes — a footer. Studies show that the footer is an essential part of the website that quickly helps customers find the right information. Let’s study different approaches on what to include in your Zendesk Guide footer.  

Internal Knowledge Base: How to Retain Knowledge and Increase Work Efficiency in Your Company

How can you leverage knowledge continuity and quickly onboard new employees? There’s a solution to tackle these challenges — an internal knowledge base. Find out how it can be of use in your company and dive deeper into the options.   

How an Online Help Center Can Considerably Reduce Ticket Volume

Online help centers are more popular than ever during the pandemic. What can you do to improve your self-service and encourage your customers to use it? This article reveals real steps that can help you offload your customer support agents with an optimized help center.  

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