Help Center tips

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Internal Knowledge Base: How to Retain Knowledge and Increase Work Efficiency in Your Company

How can you leverage knowledge continuity and quickly onboard new employees? There’s a solution to tackle these challenges — an internal knowledge base. Find out how it can be of use in your company and dive deeper into the options.

How an Online Help Center Can Considerably Reduce Ticket Volume

Online help centers are more popular than ever during the pandemic. What can you do to improve your self-service and encourage your customers to use it? This article reveals real steps that can help you offload your customer support agents with an optimized help center.

Cracking the Art of Great Zendesk Guide Footers that Will Improve Your Business

In spite of the common misconception that nobody (or just a few) use the footer on the Zendesk knowledge base, it is no less important than the header. Explore several reasons why you should work on your Zendesk Guide footer.

Secrets to great Zendesk headers in help center design

Would you like to make your Zendesk help center more effective by developing a resourceful and attractive header that reinforces trust in your brand? This article provides a brief overview of features that are typical of great headers.

How to optimize your Zendesk Guide to support multiple languages

The importance of multilingual support for your help center should be treated more seriously if you want to expand your business. Find out why it’s so important and how simple it is to configure Zendesk Guide to support multiple languages.

Free vs. Paid Zendesk Themes

Choosing between free and paid Zendesk themes isn't so easy. You need to evaluate the advantages and disadvantages in the short and long run. Find out how you can save money and avoid paying twice.

How to Improve the Look And Feel of Your Zendesk Guide

If we consider what elements constitute the “look and feel” of your Zendesk Guide, we’ll see that these elements create an atmosphere, which can form a special opinion before potential customers have tried your services. Let’s see exactly how to boost this look and feel.

Beginner’s Guide to Customizing Zendesk

Are you new to Zendesk world and want to make it right from the beginning? Then you are in the right place to learn how you can customize Zendesk Guide and what to focus on.

How To Provide Excellent Zendesk Self-Service Support during Holidays

When the incoming flow of traffic during holidays becomes 10 times bigger, every detail like a tiny bug or an inconvenient access to certain elements of your Zendesk help center (which are not visible throughout the year) will show up in a much LARGER SCALE.