How To Set Up Zendesk Guide
Develop a customer-oriented comprehensive help center with Zendesk Guide. Simply follow these easy steps and recommendations to set it up, prepare it for release, and activate it for your end-users.
Help Center tips
How Zendesk Help Center Customization Makes a Difference for Everyone
Zendesk Guide is an extension of your main site and requires the same thought and attention to detail. What you include in your help center matters as much as how you do it. Find out how customization can amplify all the work you put into your Zendesk Guide and maximize its impact.
How a Footer Can Help You Design a Seamless User Experience with Zendesk Guide
There’s one thing that may ruin the impression your help center makes — a footer. Studies show that the footer is an essential part of the website that quickly helps customers find the right information. Let’s study different approaches on what to include in your Zendesk Guide footer.
Internal Knowledge Base: How to Retain Knowledge and Increase Work Efficiency in Your Company
How can you leverage knowledge continuity and quickly onboard new employees? There’s a solution to tackle these challenges — an internal knowledge base. Find out how it can be of use in your company and dive deeper into the options.
How an Online Help Center Can Considerably Reduce Ticket Volume
Online help centers are more popular than ever during the pandemic. What can you do to improve your self-service and encourage your customers to use it? This article reveals real steps that can help you offload your customer support agents with an optimized help center.
Cracking the Art of Great Zendesk Guide Footers that Will Improve Your Business
In spite of the common misconception that nobody (or just a few) use the footer on the Zendesk knowledge base, it is no less important than the header. Explore several reasons why you should work on your Zendesk Guide footer.
Secrets to great Zendesk headers in help center design
Would you like to make your Zendesk help center more effective by developing a resourceful and attractive header that reinforces trust in your brand? This article provides a brief overview of features that are typical of great headers.
How to optimize your Zendesk Guide to support multiple languages
The importance of multilingual support for your help center should be treated more seriously if you want to expand your business. Find out why it’s so important and how simple it is to configure Zendesk Guide to support multiple languages.
Free vs. Paid Zendesk Themes
Choosing between free and paid Zendesk themes isn't so easy. You need to evaluate the advantages and disadvantages in the short and long run. Find out how you can save money and avoid paying twice.
