Help Center tips

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Improve the Customer Experience Through Mobile Help Center Design

The world is rapidly evolving, going digital and vastly mobile too! Everything is moving faster and technologies dictate the speed of our lives a lot. It is quite possible that one day PCs can nearly die out like mammoths.

How to make Zendesk emails work for your brand

Before you make any assumptions about how important and necessary email branding really is for the Zendesk support ticket system, imagine the following situation.

Change Zendesk Theme to Wow End-Users

You might not be certain of what can be done with your Zendesk help center, especially if you have already customized it. But that’s exactly what this article is for – to reveal ways to change a Zendesk theme to squeeze the most out of any business.

How to Fine-Tune Your Zendesk Help Center Theme

To realize the full potential of your Zendesk help center theme you can use a variety of special features, cool extras and useful tools. Find out which ones will let you realize the full potential of your Zendesk hc.

How to organize content in your Help Center forums and Knowledge Base

Help center Knowledge Bases (KBs) and community forums need to be highly organized to make information easily searchable. They should be like libraries and catalogs – all in one – with the accessibility of online resources and freedom that comes with hosted solutions.

The 4 Most Important Help Desk Metrics

Customer support has been the prime focus of businesses today, and many have turned to Help Desk systems to automate their customer support experience and improve their end game. Though a Help Desk system identifies customers or their tickets as a number in a queue, businesses have identified that a customer can be satisfied only when their support staff treats them with dignity, listening to them and displaying patience while they resolve their issues.

The 7 Sins of Self-service Support

there are some mistakes that businesses often make with a self-service support that can be worse than not having self-service options at all. These practices make businesses fail on the promise of self-service support; they are the 7 deadly sins, those which must not be named, but which we shall.

Correct Community Support. Tips and suggestions

As the owner or administrator of an e-commerce website, you need to be able to get and give feedback from your existing and potential customers. You need to create a community support forum through which your target market and the public can raise questions and concerns and get a response from you.

What should you consider before setting up community

Setting up a Zendesk community forum is a great way to stay engaged with your target market. However, it is not uncommon for community forums to start strong only for them to fade into oblivion. Taking the following factors into consideration before setting up a Zendesk community forum will help you to set up correctly and keep growing your membership