Zendesk trusts their own help centers to Lotus Themes View the case study

Contacts Widget

Show all the options for contacting support when your help center user has a question.

Tax Exempt

Contacts Widget example

Contacts Widget is a small button in the lower-right corner of the Zendesk help center. It allows users to see all the options for contacting customer support with just one click on any help center page. If you want, each link can be changed, or a new one can be added.

The Widget offers the following customizable links:

  • Website
  • Zendesk Chat
  • New ticket
  • Call
  • Other ‘Contact us’ options

Contacts Widget is integrated with Zendesk Chat. However, it's important that the chat widget must be installed separately. Contacts Widget does not include a subscription to Zendesk Chat and other services.

Key features of Contacts Widget

  • Quick links when a help center visitor has a question.
  • Individual customization of each link.

Widget customization options

  • Window title and description.
  • Widget color.
  • Name for each link.
  • Icons (keeping the color specified in the settings).
  • Individual items enabled and disabled.
  • Events that are triggered by clicking on an element. It can be a link or events of other widgets. For example, the “Chat” item opens a chat widget from Zendesk.

Contacts Widget for Zendesk help center is responsive and works on all modern devices. It’s also available for screen readers, systems that render text displayed on the device screens. It can be controlled from the keyboard.

Features

  • Free installation;
  • No coding required;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Professional, Enterprise, Legacy.

Frequently Asked Questions

Is it compatible with Zendesk functionality?

Yes, it supports all Zendesk functions.

Does it support the Zendesk multilingual feature?

Yes, the widget works excellent with the multilingual feature. It shows content in the user’s language.

Is the coding required?

No coding required when you use one of our themes.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.

We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.