Community Hot Posts

Incl. Tax One-off Free installation
Community Hot Posts example

Zendesk Guide has the standard Recent Activity option, which displays the latest 6 posts from the Community. This means if the post has just been created, updated, or a comment has been added to it, it will be displayed in the Recent Activity section.

The huge disadvantage of the standard Zendesk Guide’s feature is that if the post is constantly commented on, it will be displayed 6 times. This can’t be changed and posts can’t be displayed based on other criteria.

Lotus Themes created a new script which is called HotPosts Zendesk extension. It allows you to display posts without duplication. Additionally, this Zendesk extension lets you show posts based on the following criteria:

  • recently updated
  • most commented
  • most voted
  • posts with certain statuses (Planned, Completed, etc.)

You can also customize the look of Zendesk’s Recent Activity section.


  • Free installation if you use our theme;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Growth, Professional, Enterprise.

We can install the extension for free but if you want to do it yourself, check the technical guides.

Let’s see what
our customers say

{[{}]}, {[{}]}

Frequently Asked Questions

Is it compatible with Zendesk functionality?

Yes, it supports all Zendesk functions.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.

How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha