Community Hot Posts

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Community Hot Posts example

Zendesk Guide has the standard Recent Activity option, which displays the latest 6 posts from the Community. This means if the post has just been created, updated, or a comment has been added to it, it will be displayed in the Recent Activity section.

The huge disadvantage of the standard Zendesk Guide’s feature is that if the post is constantly commented on, it will be displayed 6 times. This can’t be changed and posts can’t be displayed based on other criteria.

Lotus Themes created a new script which is called HotPosts Zendesk extension. It allows you to display posts without duplication. Additionally, this Zendesk extension lets you show posts based on the following criteria:

  • recently updated
  • most commented
  • most voted
  • posts with certain statuses (Planned, Completed, etc.)

You can also customize the look of Zendesk’s Recent Activity section.

Features

  • Free installation if you use our theme;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Growth, Professional, Enterprise.

We can install the extension for free but if you want to do it yourself, check the technical guides.

Let’s see what
our customers say

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Frequently Asked Questions

Is it compatible with Zendesk functionality?

Yes, it supports all Zendesk functions.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.

How to build a help center capable of reducing tickets?
Read the white paper
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