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Zendesk Help Centers: 9 Great Customized Examples

Posted on 16 Feb 2021

 

Businesses continue to find innovative ways to customize Zendesk help centers to suit their unique needs. A wide variety of ready-made themes makes it easy to develop a self-service help center that is brand-consistent and intuitive to use. Here are 9 Zendesk help centers that are based on ready-to-use templates but provide a unique look and experience to better support their customers.

Riot Games (League of Legends) 

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With the Mink theme, Riot Games created knowledge bases with a custom layout and tailor-made images that are attached to specific categories. A clickable ‘Submit a Ticket’ button is located just beneath category choices to quickly escalate issues customers cannot resolve on their own. To promote the most popular and most recent articles, there are special blocks at the bottom of the page that are filtered by labels. Side navigation is added to provide easy browsing between category and section pages.

 

Terminus

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Terminus built their Zendesk help center to match the branding of their site nicely. It features a non-standard layout of the homepage with the most popular categories in three custom blocks and articles under collapsible menus.

 

Hims | Hers

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Featuring the Flatrock theme, Hims | Hers uses a tailor-made layout for their help center with custom graphics assigned to key categories. This design provides a smooth user experience. The unique Hims | Hers images on the main category page help support brand consistency. The Contact Us clickable presents a dropdown of preset issues or questions to choose from. Once a selection is made, relevant articles are displayed which provide solutions or answers to the question. If additional help is needed, the support team can be contacted by clicking the 'Contact Us' button beneath the articles.

 

Nokia

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The help center's look and feel are closely aligned with the aesthetics of the main site. This simplistic design gives users categorized dropdowns of relevant articles about product information and troubleshooting. Clickable blocks for frequently asked questions and customer support are provided at the bottom. The lack of extra tools and clutter makes navigating this help center a breeze.

 

Ledger

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Ledger’s custom help center setup is immediately attractive due to the eye-catching color schemes and custom images. The Braden theme is used here with beautiful effect, creating a pleasing look and feel for customers. Announcements and must-reads are featured at the top of the homepage. Side navigation extension on inner pages helps bridge content between topics, and a widget at the top informs users about the current system status.

 

CareGuide

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With another take on the Flatrock theme, CareGuide does well to create an inviting, colorful and minimalistic custom help center built around a central, searchable knowledge base. Again, branding is accurately carried over from the main website to this custom help center.

 

ltur

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The ltur's custom help center uses a pink/orange color scheme with the Flatrock theme as a basis. This helps the graphic and text pop from the screen. Various sections on category pages are displayed in an accordion format, and important messages are managed through an alert extension.

 

MeUndies

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The Zendesk help center for MeUndies is engaging and straightforward, featuring a search bar and categories with the most popular questions on the homepage. This well-organized knowledge base content makes it easy to find the topic you’re looking for. At the bottom, customers can choose to chat online, over the phone, through email, or over Twitter to speak with support staff for extra guidance.

 

Memsource

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With the Braden theme, Memsource created one of the most unique help centers on the list. The custom header and footer are all completely customized to fit the aesthetics of the main website. This Zendesk help center is super easy to use. Its horizontal navigation on inner pages displays dropdowns for categories and sections, while articles support a comprehensive table of contents.

 

With a help center like one of these, your business can save considerable time and money by putting FAQs, troubleshooting, and notifications all at the customer’s fingertips. These creative custom designs demonstrate the power and flexibility Zendesk help centers provide for developing a centralized knowledge base and self-service support portal. With Zendesk, you’ll also be able to improve your knowledge base over time. Leverage analytics to find out what your customers are searching for and how many issues are self-resolved. Visit us online to browse our many Lotus Themes to find the perfect layout for your customized help center.

 

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