If you prefer to make basic branding changes to the theme on your own, you don’t have to purchase it. However, if you want to save time and get a thoughtful, meticulous design with the focus on detail, you should buy the professional branding service from Lotus Themes.

The offer includes basic changes of a purchased template such as the logo, colors, fonts, etc. It doesn’t cover any other modifications, like layout customization. For instance, we can’t add new elements to the theme within the branding service, you should order Customization for this.

Branding includes only basic changes to your theme to make your help center look in line with your brand and main website. These are:

• logo;
• colors;
• fonts;
• icons;
• background image;
• homepage layout.

Customization covers all other modifications to create a tailor-made help center that meets all your unique requirements in design and functionality.

After the purchase, you’ll need to provide us with the colors, fonts, and images that you want to use. If you have a brand style guide, we can use it, or we can take colors and images from your main site

Zendesk branding takes around 1–5 working days.

We’ll create a demo Help Center where you’ll be able to check all the changes. Also, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.

Once the theme is branded, we will send a zip file with it that you can import in the dashboard. Also, we can install the branded theme on your Zendesk Guide Help Center free of charge. In this case, we will need temporary access with admin permissions to your help center.

You can buy it whenever you want as a separate order.

If you need something more custom, here is the Zendesk customization service for it.