News

Why You Don't Need Themes from the Zendesk Marketplace

When starting a help center project, you might initially think that grabbing a theme from the Zendesk marketplace and using it would be a quick and easy solution.
Read article

Why You Don't Need Themes from the Zendesk Marketplace

When starting a help center project, you might initially think that grabbing a theme from the Zendesk marketplace and using it would be a quick and easy solution.

Essential Zendesk Theme Customizations for a Better Help Center Design and Seamless Customer Experience

Customizing your Zendesk theme is essential for creating a cohesive and engaging customer support experience. Here are some of the most popular and essential customizations you should consider.

You Are Losing Brand Identity Using the Copenhagen Theme

Every interaction your customers have with your brand shapes their perception and loyalty. While Zendesk's default theme, Copenhagen, serves as a reliable starting point for many businesses, it often falls short of delivering a truly personalized and engaging experience.

5 Best Practices in Knowledge Management

This practical guide provides some best practices in knowledge management, explaining how your company can create an informative help center

5 Benefits of Self-Service Portal in B2B Sales

Whatever a B2B company does for its customers, there comes a time when it also must provide support for them. It’s just a feature of doing business in the 21st Century.

Maximizing Customer Engagement: Why Zendesk Help Centers are Essential for Etsy Sellers

Etsy is one of the most popular online marketplaces for artisans, crafters, and creative entrepreneurs. With over 2.1 million active sellers and 40 million buyers

Top 13 best Zendesk help center designs

Want to know how companies tried to improve their help center’s design and what happened as a result? Check out our listing of Zendesk’s best help center customization examples. 

How to reduce support tickets by 26% after help center redesign: Buffer case study

Can a help center redesign reduce the number of support tickets? Buffer says yes! This company managed to reduce tickets by 26%. Find out how.  

Top-5 Customized Zendesk Help Center Ideas

At Lotus themes, we make Help Center customizations that provide designs and formats to enhance our clients' experience with our themes. The objective here is to provide your clients with a seamless customer experience when interacting with your help center.  

What is Zendesk Support?

Zendesk Support is a cloud-based support tool designed to help you prioritize and keep track of customer tickets. It also offers your support team optimal solutions for numerous customer relationship issues

What is Zendesk Guide (Help Center)?

Zendesk Guide is a well-organized knowledge base for effective self-service to enable your clients to find answers to their questions and solutions for their problems without asking your team for help.   

Understanding Zendesk Guide

A comprehensive online help center like Zendesk Guide is essential to develop an effective self-service support system. It lowes support volume and contributes to significant long-term cost savings.  

11 New Extensions for Zendesk Help Center

Extensions refer to additional features intended to facilitate and enhance the functionality of the help center. Here are 11 new extensions for Zendesk themes that help you improve usability and user experience.

New Theme Selway for Zendesk Help Center

The new Selway theme for Zendesk comes with many built-in settings, features, and customization options with significant advancements in functionality. You can now customize your help center and adapt this new theme to your preference easily without coding.

Major Upgrade of Flatrock Theme for Zendesk Help Center

Your favorite Zendesk theme just got better! This is a major update for Flatrock, one of our prominent themes. We reworked the existing settings and added more functionality and customization options.  

Try a Zendesk theme free for 14 days

Give us your Help Center URL and email address, and we’ll give your trial link.

Email *
Help Center URL *

Choose a theme you’d like to try.

Please submit recaptcha
How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha