Zendesk has proven to be an effective tool to improve businesses’ customer services and customer relationship. In order to help you and your business use its full potential, we have created a concise list of Zendesk pricing for you.
This Zendesk pricing list has various pricing plans equipped with different services, and designed to suit the size of your business.
Essential Plan
Price: $5 per agent per month, billed annually.
$9 per agent per month, billed monthly.
The Essential Plan is best suited for start-ups and small businesses.
Under this plan you can provide your customers unlimited email support, and integrate social media channels such as Facebook and Twitter that enable you to turn posts, tweets and private messages into tickets on the system. You can also setup a basic Knowledgebase for your customers.
The Self-service Help Center \ is always available if you need help. However, for advanced customer support features and direct Zendesk team support, look into the other plans below.
Team Plan
Price: $19 per agent per month, billed annually.
$25 per agent per month, billed monthly.
The Team Plan is ideal for medium sized businesses which are looking for more flexibility and control over their Zendesk system.
Including features of the Essential Plan, the Team Plan allows you to create custom business rules in the form of ‘triggers’ and ‘automations’, and the ability to customize code in your Help Center, giving you greater control over the system's functionalities. This plan is also powered with reporting capabilities like Google Analytics and Support Performance Dashboard for traffic and agent analysis.
This plan includes 8-hours' daily email support per business week from the Zendesk team. However, if your business needs 24/7 support from them, and more multi language features, check out the next plan.
Professional Plan
Price: $49 per agent per month, billed annually.
$59 per agent per month, billed monthly.
The Professional Plan is equipped with some major upgrades for large sized businesses that handle large volumes of global support requests.
Along with features of the Team Plan, the Professional Plan has the Internal Agent Knowledge base to help agents to resolve issues faster, and the ability to provide multi language support. The Time Tracking App lets you analyze the time an agent spends on a ticket, and you can customize and use advanced analytics and reporting features for greater insight.
You can create up to 5 different customized branded Help Centers and enjoy 24-hours email and phone support during a business week.
Enterprise Plan
Price: $99 per agent per month, billed annually.
$125 per agent per month, billed monthly.
The Enterprise Plan, offers large businesses maximum flexibility and control over their system, although this is a typical example of high Zendesk pricing.
In addition to the features available in the Professional Plan, enjoy the Launch Guidance Program, where the Zendesk team will personally help you implement the system. Additionally, the Guided Mode queues tickets for each agent by priority, and guides them between tickets to improve their response and handling time.
You're allowed unlimited customized branded Help Centers, and more control over your support agents' activity. Additionally, this plan gives you high-level support from the Zendesk team, for 24/7 assistance via phone, email or live chat.
Elite Plan
Price: $199 per agent per month, billed only annually.
Elite Plan is designed for businesses where Zendesk is already a crucial part of their operations, and have opted for the Enterprise Plan.
This plan adds the unlimited free light agents feature to the Enterprise Plan, and is ideal for non-agent staff who review tickets without customer interaction. Additionally, you're guaranteed 99.9% up-time SLA with a 1-hour response time during system failures. Your customer data is secured with high security and advanced encryption-enabled data centers, plus HIPAA compliance assistance.
