Is Zendesk a Good Product for Web Startups?

If you're creating a new website for your business, you've probably heard about Zendesk, a proprietary software solution that streamlines customer service for Web-based businesses. To help you decide if Zendesk is right for you, here's an overview of Zendesk and how it can benefit your Web startup.

What Does Zendesk Do?

Zendesk provides a state-of-the-art Help Desk that streamlines customer service communications, enabling your support agents to respond to questions more quickly and effectively. Zendesk's interactive Help Center also provides an online community and self-help portal for easy customer use. In addition, Zendesk offers analytics tools, which are invaluable to a start-up, to monitor and improve customer service performance.

Why Use Zendesk?

Customer service begins with a customer communication: an email, tweet, phone call or live chat message. Zendesk streamlines these communications in an easy-access format that ensures faster response times, which can give your startup a stellar reputation from the get-go.

Zendesk highlights emails that need immediate attention, and enables support agents to work on multiple support tickets simultaneously so they don't get backlogged — a common problem with many startups. In addition, Zendesk provides resources and information to immediately solve issues, eliminating unnecessary research. If your support agents need to refer a question to another department, collaboration tools make teamwork more efficient. Easy-to-use live chat and online/voice messaging platforms will enhance your reputation with customers, and you can use tracking analytics to identify problems and improve them.

Who Uses Zendesk?

Zendesk is used by international mega-companies such as Xerox, Roku and Disney. According to L'Oreal spokesperson David Desinger, Zendesk has enabled the L'Oreal support team to stay on top of customer service communications by providing an easy-access overview of every ticket that comes in. Likewise, Ryan Riddle, a spokesperson at content management provider Box, says that Zendesk's analytics tools have enabled the Box support team to handle workflow much more efficiently.

Making Zendesk Even Better

Here is how you can optimize the Zendesk Help Center for your startup website:

  1. Marketing and Social Networking: These can be used to drive customer traffic to your Help Center.
  2. Proactive participation: Regular monitoring of performance or resolution times can help your staff improve its effectiveness.
  3. Appearance: You can make your standard Help Center look even more attractive, user-friendly and appealing to customers by using one of the many specially created template themes from

With easy-to-use messaging platforms and a streamlined customer service center, Zendesk can get your Web startup off to a flying start, giving you with all the tools you need to provide stellar customer service, as well as the analytics to make sure that it stays that way.

It's time to get your ideal help center!

View all themes

Try a Zendesk theme free for 14 days

Give us your Help Center URL and email address, and we’ll give your trial link.

Email *
Help Center URL *

Choose a theme you’d like to try.

Please submit recaptcha
How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha