Good customer service is at the heart of any successful business, but online businesses can sometimes get overwhelmed with backlogged tickets, lost communications, and disorganized files. Here’s some benefits and how the proprietary software Zendesk can revolutionize your customer service system — and how you can customize it to your brand so that you can provide an even higher level of customer support.
Zendesk: How Does It Work?
The Zendesk is an all-in-one portal that offers every customer service resource you’ll ever need, right at your fingertips. Here are some Zendesk features that can take your business to the next level of success:
Streamlined Communication Formats: The Zendesk offers live chat, voice support and online messaging for easy customer communication, as well as easy access to incoming tickets for your support agents.
Organization/Multitasking Tools: Zendesk highlights important emails that need immediate attention, and allows support agents to work on multiple tickets to prevent backlogging.
Customer Self-Help Portal: This gives customers the ability to access quickly the information themselves, which frees up time for your support team.
Analytics Tools: Zendesk’s analytic tools help identify slow response times and trouble spots so you can fix them.
How Can Zendesk Help You?
Here’s some Zendesk features that can improve your overall customer support:
Faster Responses: Zendesk enables support agents to work on multiple tickets so there’s, no backlogging.
Better Client Engagement: With its chat, voice and online messaging systems, Zendesk provides an easy way for clients to contact you instantly from their desktop or mobile devices.
Smoother Sales Experience: When your support agents need to solve a problem for a customer, the Zendesk provides valuable information and resources right at their fingertips. Plus, Zendesk is configured so that everyone can work as a team. This enables agents to answer questions faster — even if they have to be referred to another department.
Customer Retention: Providing great customer service is the best way to retain customers. With BIME, the Zendesk customer analytics platform, you’ll have quick and easy access to customer data to help retain your client base.
Higher Reputation: With fast, reliable customer service, your business will maintain a stellar reputation that will give you an edge over your competition.
4 Ways to Use Your Help Center
As effective as the standard Zendesk Help Center is, you can tweak it in a number of ways to make it even more customized — and productive — for your business.
Proactive management: By learning how to synchronize the Help Center knowledge base to your business needs, you’ll get the most value for your money. This includes making the most of the Help Center’s mobile-friendly tools for your clients who are on the go.
Forums: Become closer to your business community by opening a dialogue and building relationships outside of the support ticket. Gather feedback and crowdsource ideas.
Content: You can add high-quality content, such as informational blogs that are relevant to your business, to give a valuable personal touch to your Help Center.
Design: By experimenting with graphics and user-friendly template designs, you can customize the Help Center to sync it with your business. A more personalized Help Center will result in a better brand promotion and recognition.
In addition, you can customize the standard Zendesk Help Center by installing one of the special Zendesk templates from LotusThemes.com. You’ll find graphics that will not only beautify your site but also give your Help Center a personalized appearance that will better promote your product and your brand.
By implementing the Zendesk into your business site, you’ll have a one-stop, user-friendly system to take care of all your customer service needs — with just a few taps of the keyboard.