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6 Top Apps for Your Zendesk Help Center and Knowledge Base

Posted on 08 Oct 00:18

By using Zendesk knowledge base apps and Help Center apps, you can create optimal functionality for both your support team and your customers. Zendesk provides a range of apps that increase efficiency for support ticket processes and help you fill your knowledge base with relevant, quality content fast. Here's a look at six top Zendesk Help Center apps you might want to consider.


Inbenta

This semantic-based search engine increases the chance that customers find what they are looking for on your site. Inbenta uses Natural Language Search to crawl your knowledge base with criteria according to the customer's meaning and language instead of hard-set keywords.

ScreenSteps

A picture might be worth a thousand words, but a screenshot is worth numerous explanatory steps. Use ScreenSteps to capture site or program screenshots, mark them up with arrows, boxes or text, and publish them in articles in your Help Center.

HelpIQ

HelpIQ is a customizeable app that lets you integrate powerful document-creation tools into your Zendesk Help Center. You can create product manuals or user guides quickly for a comprehensive online reference base, and you can convert ticket data into knowledge base material.

Sidebar Search

This is a simple app that saves you and your staff a lot of time. Sidebar Search lets you search your entire Zendesk Help Center architecture, including topics, tickets and comments, to find useful information when assisting customers.

Supportify

Create efficiency by getting double use from staff support ticket answers. Turn the best, high-quality responses to customer support requests into content in your knowledge base with Supportify.


FactBranch

FactBranch helps your team provide personalized support to customers. It displays critical information about the customer on the screen next to the ticket, including data such as the customer's account type, his or her last support ticket and a link to a more comprehensive customer profile. This information cuts down on administrative questions and repeated answers from the customer.


Integrating apps into your Help Center or knowledge base can create efficiency and better customer experiences, but you have to select the right apps for your site and needs. Lotus Themes offers Help Center templates that are app-ready to minimize architecture or integration issues.

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