We've spent over a decade building and customizing Zendesk help centers. Now we're taking that experience in a new direction. Lotus Themes has launched three new Zendesk help center apps on the Zendesk Marketplace, each one built to solve a problem we've watched teams struggle with for years.
Beautiful design gets customers to your help center. Keeping it healthy over time takes the right tools. These three apps help you collect specific feedback, catch content issues before your customers do, and make sure deleted articles don't become dead ends.
Apps are available now on the Zendesk Marketplace:
- Article Feedback: collect detailed feedback on your help center articles
- Help Center Health Check: find broken links, images, and content issues
- Redirect Rules Manager: manage URL redirects for deleted or archived content
Article Feedback: Know What Your Help Center Is Missing
Zendesk's built-in article voting gives you a thumbs up or thumbs down, and nothing else. When a customer clicks "No, this wasn't helpful," you're left guessing why.
Article Feedback replaces that guesswork with real answers. It embeds a feedback widget directly into your help center articles, letting visitors explain exactly what's missing, incorrect, or confusing.
What you get:
- Detailed written feedback from visitors who explain the problem in their own words
- A centralized dashboard in your Agent Workspace to view and manage all submissions
- Search and filter by article name, status, locale, or content
- Status tracking so you can mark feedback as open or closed
- Full multi-brand support across all your Zendesk brands
If you manage a large knowledge base, this gives you clear signals about which articles need work first. All feedback data stays within your Zendesk instance, stored securely in Custom Objects. Nothing is shared with third parties.
Help Center Health Check: Spot Problems Before Customers Do
Over time, help center articles accumulate broken links, missing images, and orphaned content. These issues frustrate customers and erode trust, but they're easy to miss when you're managing hundreds of articles.
Help Center Health Check scans every article in your help center and surfaces the issues you didn't know existed.
The app detects:
- Broken internal links pointing to articles that no longer exist
- Broken external links returning 404, 500, or other error codes
- Images that fail to load, leaving blank spaces in your articles
- Images missing alt text, creating accessibility issues for screen reader users
- Orphaned articles with no incoming links that customers can't discover
- Dead-end articles with no outgoing links to guide customers further
- HTML structure issues like duplicate H1 headings
Select your brand, wait about 30 to 60 seconds while the app scans, then filter results by severity. Every issue includes a direct link to the article so you can fix it right away. No article content or personal data is stored by the app.
Looking for more ways to improve your help center? Browse our Zendesk extensions or get in touch to discuss your setup.
Redirect Rules Manager: Stop Losing Traffic to 404 Pages
When you delete or archive a help center article, its URL doesn't go away. Customers who bookmarked it, Google results still pointing to it, links from other articles: they all lead to a 404 page. That's a dead end for your customers and a hit to your SEO.
Redirect Rules Manager gives you a straightforward interface to create and manage URL redirects for your help center. When content moves or disappears, visitors still land on the right page.
Key capabilities:
- Support for 301, 302, 303, 307, and 308 redirect status codes
- Multi-brand management so you can handle redirects across all your brands in one place
- Search and filter to quickly find rules by path
- Real-time validation that checks paths and destinations before saving
- Built-in pagination for up to 50,000 redirect rules per brand
Common use cases include content migrations to Zendesk, help center reorganizations, creating vanity URLs for important articles, and preserving search rankings with proper 301 permanent redirects.
Why We Built These Help Center Apps
As a Zendesk Partner, we've been working with help centers since 2014. Over that time, we've helped more than 5,800 companies get their help centers looking and functioning the way they need. And we kept seeing the same pattern: teams invest in a well-designed help center, then struggle to maintain its health as content grows.
A great help center isn't just about design. Links break over time, content goes stale, articles get deleted without redirects, and customer feedback goes unheard. These three apps fill that gap by giving you visibility and control right inside your Agent Workspace.
Get Started Today
All three apps are available now on the Zendesk Marketplace:
- Article Feedback: collect detailed feedback on your help center articles
- Help Center Health Check: find broken links, images, and content issues
- Redirect Rules Manager: manage URL redirects for deleted or archived content
Each app installs in minutes and works directly within Zendesk. No external accounts required.
Your help center's health matters as much as its design. From professionally designed themes and extensions to purpose-built apps, we build the tools that help you get the most out of Zendesk. If you'd like to discuss how these apps fit into your help center strategy, our team is always happy to talk.
