Help Center tips

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Top Tips for Creating Powerful Zendesk Community Forums

Your Zendesk Help Center forum can be an extremely valuable customer service and branding tool on your website. While you do have to put a lot of work into setting up a viable forum, once the community is up and running, your business can leverage powerful benefits with little more than routine moderation and maintenance.

8 Tips for Writing Effective Help Center Knowledge Base Articles

An effective knowledge base is critical for users on your site and for your company. When customers can find the answers to their queries easily in your Help Center, they get immediate resolution, increasing overall customer satisfaction. A quality knowledge base also reduces the number of calls and emails that must be fielded, letting representatives better assist customers who have complex problems that can't be addressed by an online knowledge base.

How to create 24\7 self-service Help Center

Zendesk's Help Center software is all about improving the relationships between your company and your customers. It streamlines customer support with tools like triggers and automations. It's intuitive in that it's built specifically with customer service and support agents in mind. Moreover, it's designed to provide users with a round-the-clock complete self-service support option.

The Importance of Customizing Your Zendesk Help Center

Good customer service has always been the key to any successful business, but in today’s faceless digital marketplace, where communications can seem impersonal and even robotic, a customized help center is more important than ever before.

5 Tips for Creating Customer Comfort in Your Zendesk Help Center

Your ZenDesk product comes with a built-in Help Center, but is it really setting you apart from the competition? Following five easy steps, you can create greater customer comfort in your Help Center, leading to better resolution and satisfaction for your site users.