6 Top Apps for Your Zendesk Help Center and Knowledge Base

By using Zendesk knowledge base apps and Help Center apps, you can create optimal functionality for both your support team and your customers. Zendesk provides a range of apps that increase efficiency for support ticket processes and help you fill your knowledge base with relevant, quality content fast. Here's a look at six top Zendesk Help Center apps you might want to consider.


This semantic-based search engine increases the chance that customers find what they are looking for on your site. Inbenta uses Natural Language Search to crawl your knowledge base with criteria according to the customer's meaning and language instead of hard-set keywords.


A picture might be worth a thousand words, but a screenshot is worth numerous explanatory steps. Use ScreenSteps to capture site or program screenshots, mark them up with arrows, boxes or text, and publish them in articles in your Help Center.


HelpIQ is a customizeable app that lets you integrate powerful document-creation tools into your Zendesk Help Center. You can create product manuals or user guides quickly for a comprehensive online reference base, and you can convert ticket data into knowledge base material.

Sidebar Search

This is a simple app that saves you and your staff a lot of time. Sidebar Search lets you search your entire Zendesk Help Center architecture, including topics, tickets and comments, to find useful information when assisting customers.


Create efficiency by getting double use from staff support ticket answers. Turn the best, high-quality responses to customer support requests into content in your knowledge base with Supportify.


FactBranch helps your team provide personalized support to customers. It displays critical information about the customer on the screen next to the ticket, including data such as the customer's account type, his or her last support ticket and a link to a more comprehensive customer profile. This information cuts down on administrative questions and repeated answers from the customer.

Integrating apps into your Help Center or knowledge base can create efficiency and better customer experiences, but you have to select the right apps for your site and needs. Lotus Themes offers Help Center templates that are app-ready to minimize architecture or integration issues.

It's time to get your ideal help center!

View all themes

Try a Zendesk theme free for 14 days

Give us your Help Center URL and email address, and we’ll give your trial link.

Email *
Help Center URL *

Choose a theme you’d like to try.

Please submit recaptcha
How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha