Suggested Articles For Ticket Fields
Show related articles for specific ticket fields
About the extension
Sometimes you don't want to rely on the default Zendesk functionality for displaying suggested articles on the new ticket page.
If you want more control and display specific articles when the user selects a dropdown option, you can use our Suggested Articles extension.
After choosing a topic from the dropdown, a list of related articles will be displayed based on labels. To accomplish this, articles should have labels with the same name as the tag of the selected topic (dropdown option). You will only need to add corresponding labels to articles.
Suggested articles can be displayed as a list of links or as accordions.
Frequently Asked Questions
It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.
Layouts in our themes already take into account the extension features and make the process faster and easier.
Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.
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