Zendesk Help Center Customization

Choose your package

Whether you want your help center to look like your main website or you have a tailor-made project – we’ve got you covered. Choose a package that best fits your needs.


Basic branding for your help center

  • Free Installation
  • Demo account of the customized theme
  • Logo and background color
  • Font, color, and button styling
  • Changing existing icons
  • Adjusting the homepage layout
  • Styling of all default theme pages
  • Adding icons to category boxes


A complete on-brand help center

  • Free Installation
  • Demo account of the customized theme
  • Logo and background color
  • Font, color, and button styling
  • Changing existing icons
  • Adjusting the homepage layout
  • Styling of all default theme pages
  • Adding icons to category boxes
  • Custom header
  • Custom footer
  • Email branding


From minor edits to a custom project

from $100/hour
You can hire our Zendesk certified developers by the hour to make minor changes to an existing theme or get a complete overhaul of your help center. Start with a free consultation or send a mockup for estimation and decide if you want to proceed with Lotus Themes.
“I’d like to have a help center that...”

Not sure which package to choose?

Talk to our Zendesk experts, and we’ll help you get the best fit for your goals and budget.

Let's talk  👋

Create a unique Zendesk help center

Zendesk help center customization is fast, efficient, and affordable if you outsource it to Lotus Themes. Best online help centers, including Zendesk's internal knowledge bases, are created by our certified developers.

According to our clients’ reviews, a professionally designed and easy-to-use help center keeps users from opening tickets and overloading support staff. They see a 25% decline in tickets and support costs.

Zendesk customization is the right choice for you if you don’t have in-house developers assigned to the help center project or want to save time and money by hiring experts. It allows you to realize any ideas and is limited only by the help center functionality.

You may start with basic branding to make your help center look in line with your main website or get a tailor-made portal in terms of design and functionality. We guarantee quick delivery, completion of all your specific requirements, and exact pricing before purchasing.


Is it necessary to purchase the customization service?

If you prefer to make changes to the theme on your own, you don’t have to purchase it. However, if you want to save time and get a thoughtful, meticulous design focusing on detail, you should buy the professional customization service from Lotus Themes.

What are the next steps after the purchase?

Our developers will contact you after you purchase the service. You’ll need to provide us with the colors, fonts, and images you want to use. If you have a brand style guide, we can use it, or we can take colors and images from your main site. If you want, we can also install the customized theme on your help center, but we’ll need temporary access to it (URL, login, and password).

How long does it take?

The Starter Zendesk customization takes around 1–5 working days. For more complex projects, it depends on your requirements and the speed of correspondence, but usually, it takes a few weeks.

Can we review changes before publishing?

We’ll create a demo Help Center where you’ll be able to check all the changes. Also, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.

How can we install the customized theme?

Once the theme is customized, we will send a zip file that you can import into the dashboard. Also, we can install the customized theme on your Zendesk Guide Help Center free of charge. In this case, we will need temporary access with admin permissions to your help center.

Can we purchase customization later?

You can buy it whenever you want as a separate order.

Can we customize a theme on our own?

You’re certainly more than welcome to give it a try. However, the result depends on your experience with the Zendesk help center and web development. All Zendesk themes we offer have editable source files and can be customized according to your requirements.

Please note: if you customize the theme yourself, you won’t get automatic updates, and we won’t be able to support it due to external changes in the code.

Examples of customization we made

Let’s see what
our customers say

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How to build a help center capable of reducing tickets?
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We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

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Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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