Article Feedback

Name: Article Feedback
Brand: Lotus Themes
Price: 20 USD
Availability: InStock

Collect and manage detailed feedback on Help Center articles

About the extension

Article Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing.

Key Features

Feedback Widget: Embeds in your Help Center articles to collect visitor feedback
Centralized Dashboard: View and manage all feedback from your Agent Workspace
Search & Filter: Find feedback by article name, status, locale, or content
Status Management: Mark feedback as open or closed to track resolution
Multi-Brand Support: Works seamlessly with multiple Zendesk brands

How it works

Visitors submit feedback through a widget on Help Center articles
Feedback is stored securely in Zendesk Custom Objects
Agents view and manage feedback in the Support interface
Search and filter tools help identify common issues
Update feedback status to track improvements

Data Privacy

All data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.

This app collects and stores the following data:

Article information: Article IDs, names, URLs, and locales
Feedback content: User-submitted feedback text
User information: Email addresses (optional, if provided by users)
Metadata: Submission timestamps and Help Center origins

Requirements

Zendesk Support account with admin access
OAuth authorization for API access
Custom Objects enabled in your Zendesk instance

Pricing

$20 per month, billed monthly. Includes all features with unlimited feedback collection, full dashboard access, multi-brand support, and search & filter capabilities.

Frequently Asked Questions

How is this different from Zendesk's built-in article feedback?

Zendesk's native widget only captures a thumbs up or down. Article Feedback lets visitors explain why an article was unhelpful — what's missing, incorrect, or confusing — and gives your team a searchable dashboard to act on that feedback instead of a single aggregated score.

Where is the feedback stored and who can see it?

All feedback is stored in Zendesk Custom Objects inside your own Zendesk instance — no data is shared with third parties. Agents view and manage it directly from the Agent Workspace, so access follows the same permissions you already use for tickets.

Does it work with multiple brands and locales?

Yes. The extension supports multi-brand Help Centers out of the box, and feedback can be filtered by brand, locale, article, or status so you can triage localized content separately.

Do visitors have to share their email to leave feedback?

No. Email is optional. Visitors can submit feedback anonymously, and if they choose to add their address you can follow up once the article is improved.

Which Zendesk plan do I need?

You need a Zendesk Support account with admin access and Custom Objects enabled. Custom Objects are available on Suite Growth and above (or Support Professional and above), which most Help Center customers already have.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and place the widget correctly. Some blocks in the article template will have to be adjusted to host the feedback form.

Our themes already reserve space for the feedback widget, which makes the install faster and the result cleaner.

Let’s see what
our customers say

{[{quote.author}]}, {[{quote.company}]}