Advanced Ticket Field Descriptions
Display detailed descriptions with rich text formatting
About the extension
By default, Zendesk allows adding only plain text for ticket field descriptions in ticket forms.
With the Advanced Ticket Field Descriptions extension, you can add detailed instructions and descriptions to provide better CX to your end-users and resolve their requests quicker.
Your users can easily enrich descriptions with bold, italic, or underlined text, links, and even images.
For dropdowns, It's also possible to define a description based on the selected option.
Frequently Asked Questions
It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.
Layouts in our themes already take into account the extension features and make the process faster and easier.
Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.
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