App Builder

Easy navigation through Zendesk Help Center and a professional trustworthy look

Zendesk Guide for App Builder

About the Company

App Builder is a product of AppInstitute, a mobile app platform that allows businesses and individuals with little to no prior technical knowledge to create their own app.

Challenges

App Builder wanted a bold, yet intuitive and snazzy Zendesk theme for their knowledge base. They had a clear picture of what their help center should look like, from the layout to additional customizations in functionality. Zendesk was perfect in all respects except customizable design that would meet App Builder’s intricate needs.

Solution

As an authorized Zendesk solution provider that knows the ins and outs of Zendesk architecture, we were glad to accept the challenge.

First of all, we changed colors of the Help Center with a neutral black and white scheme, changed the logo and added an appropriate image to the header.

The second part of our work was even more compelling and challenging. To customize the look and feel of App Builder’s help center we made significant layout changes for the Branch theme (section boxes, sidebar navigation), removed some user interaction links, and created a guide script which retrieves all sections and articles using Zendesk API (not provided by Zendesk by default). All these changes allowed much easier navigation through the Help Center content.

Zendesk Guide for App Builder before

Before

Zendesk Guide for App Builder after

After

Results

We created a customized demo Help Center that met every single requirement. After App Builder tested all the changes and everything was agreed, we installed the modified theme into the Help Center.

Zendesk Guide customization for App Builder

But the story doesn’t end here…

After a year, we received the following request:

“Hey!

Wondering if you can help :)

You created and installed a theme for me a year ago: https://appbuilder.zendesk.com

Wondering if you can help set up the same theme on a new zendesk account: https://appinstitute.zendesk.com

What do you think happened next? We accepted the challenge :)

 

Ready to have a snazzy Zendesk theme with your customers in mind?

Go for it

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Request a Quote

Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

Choose as many as you like

What is your budget range for this project?

What is your corporate email address to contact you on? *

Please use your corporate email. In these latter days, we receive too much spam messages from personal emails.

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