“We are aware that some of our requirements are challenging. But that’s why we are asking you :) ”

Zendesk Guide for Enfore

About the Company

Enfore helps small businesses re-imagine how they utilize technology and enable them to stay competitive in a connected world. Enfore’s team is sure that in the future every small business should enjoy similar efficiencies and scale-effects that historically were only available to large enterprises.


Enfore’s main goal was to integrate Zendesk knowledge base as seamless as possible into their website. They had challenging requirements not all of which were possible to fulfill due to Zendesk constraints. Another challenge was connected with time allocated for this work.


In order to meet all the challenging demands we determined what was possible and created workarounds for challenges that were constrained by Zendesk architecture. Now Enfore’s Zendesk knowledge base which is based on the Flatrock theme looks similar to the main website, sorts articles by votes via API, has a specific form field appearance, features a particular style of categories and many other customizations according to their mockups and our suggestions. To enable sorting Vue.js framework and Zendesk API were used.

To meet the tight deadline we agreed on implementing all the requirements in 2 steps so that Enfore’s team could migrate all the content by that date. First, we fulfilled the most urgent items like the layout and general appearance and then we delivered­ sorting, filter, and archive options.

Zendesk Guide for Enfore before


Zendesk Guide for Enfore after



Our great desire to create excellent customer experience via impeccable Zendesk Guide design and deep knowledge of Zendesk features allowed us to meet Enfore’s challenging requirements and deliver a premium help center.

Zendesk Guide customization for Enfore

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Request a Quote

Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

Choose as many as you like

What is your budget range for this project?

What is your corporate email address to contact you on? *

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