“We are aware that some of our requirements are challenging. But that’s why we are asking you :) ”

Zendesk Guide for Enfore

About the Company

Enfore helps small businesses re-imagine how they utilize technology and enable them to stay competitive in a connected world. Enfore’s team is sure that in the future every small business should enjoy similar efficiencies and scale-effects that historically were only available to large enterprises.


Enfore’s main goal was to integrate Zendesk knowledge base as seamless as possible into their website. They had challenging requirements not all of which were possible to fulfill due to Zendesk constraints. Another challenge was connected with time allocated for this work.


In order to meet all the challenging demands we determined what was possible and created workarounds for challenges that were constrained by Zendesk architecture. Now Enfore’s Zendesk knowledge base which is based on the Flatrock theme looks similar to the main website, sorts articles by votes via API, has a specific form field appearance, features a particular style of categories and many other customizations according to their mockups and our suggestions. To enable sorting Vue.js framework and Zendesk API were used.

To meet the tight deadline we agreed on implementing all the requirements in 2 steps so that Enfore’s team could migrate all the content by that date. First, we fulfilled the most urgent items like the layout and general appearance and then we delivered­ sorting, filter, and archive options.

Zendesk Guide for Enfore before


Zendesk Guide for Enfore after



Our great desire to create excellent customer experience via impeccable Zendesk Guide design and deep knowledge of Zendesk features allowed us to meet Enfore’s challenging requirements and deliver a premium help center.

Zendesk Guide customization for Enfore

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Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

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What is your Help Center URL, if you have one?

Where can we find your website? *

Add a link to your mockup if you have it.

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

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The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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