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https://www.lotusthemes.com/blogs/trends-and-research/customer-service-dilemma-human-touch-vs-web-self-service-portal 2024-09-06T09:03:47+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/customer-self-service-portal.jpg?v=1502725973 Customer service dilemma: Human touch VS web self-service portal https://www.lotusthemes.com/blogs/help-center-tips/change-zendesk-theme-to-wow-end-users 2023-05-26T17:09:46+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/change-Zendesk-theme.jpg?v=1504699783 Change Zendesk Theme to Wow End-Users change-Zendesk-theme https://www.lotusthemes.com/blogs/help-center-tips/how-to-make-zendesk-emails-work-for-your-brand 2022-07-01T13:35:59+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Oyster-Lotus-Themes-for-Zendesk-Email-Branding.png?v=1506325956 How to make Zendesk emails work for your brand 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https://cdn.shopify.com/s/files/1/0895/8082/articles/dropbox_help_center_0dab303f-c534-4a6a-a08c-1eb0b9f7a02d.png?v=1780677570 Top 10 Companies That Use Zendesk Help Center https://www.lotusthemes.com/blogs/releases/new-theme-selway-for-zendesk-help-center 2026-06-05T19:49:32+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/01-home_c7e3828a-2075-4bc4-a18c-87bc659f5bea.png?v=1780678172 New Theme Selway for Zendesk Help Center https://www.lotusthemes.com/blogs/best-help-centers/top-5-customized-zendesk-help-center-ideas-in-2021 2026-06-05T20:01:26+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/browzwear_8249693a-572d-49ad-a6f6-d70d532a4b1a.png?v=1780678886 Top-5 Customized Zendesk Help Center Ideas https://www.lotusthemes.com/blogs/help-center-tips/best-practices-for-zendesk-help-center-and-self-service 2022-10-13T23:28:54+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Branded_theme.png?v=1633012912 Best Practices for Zendesk Help Center and Self-Service https://www.lotusthemes.com/blogs/zendesk-products/what-is-zendesk-guide-help-center 2026-06-05T20:03:42+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/zendesk_guide_38471a4a-a39a-47fe-97c0-35e0385e10c3.png?v=1780679022 What is Zendesk Guide (Help Center)? https://www.lotusthemes.com/blogs/zendesk-products/what-is-zendesk-support 2023-11-03T12:27:21+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Frame_4.png?v=1642091783 What is Zendesk Support? https://www.lotusthemes.com/blogs/releases/11-new-extensions-for-zendesk-help-center 2026-06-05T19:48:57+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Icons_for_categories_sections_topics_30dc76b4-73c5-4c90-a960-c2f50e41fa14.png?v=1780678137 11 New Extensions for Zendesk Help Center https://www.lotusthemes.com/blogs/trends-and-research/top-10-customer-experience-trends-of-2022 2026-06-05T20:03:00+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/maxresdefault_1f41438a-3879-40db-bb49-13b869c7365e.jpg?v=1780678980 Early bird CX trends 2022 — are they gonna be relevant in the future? Going through Steven Van Belleghem’s predictions of CX and their influence on help centers. https://www.lotusthemes.com/blogs/best-help-centers/how-to-reduce-support-tickets-by-26-after-help-center-redesign-buffer-case-study 2026-06-05T20:02:22+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Frame_1_7f9696cb-5257-44ba-ab24-a5f40112abf2.png?v=1780678942 How to reduce support tickets by 26% after help center redesign: Buffer case study https://www.lotusthemes.com/blogs/trends-and-research/how-does-your-zendesk-help-center-talk-to-your-customers-based-on-the-may-2022-zendesk-relate-conference 2023-11-03T14:45:51+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Frame_1_8534edbf-d33d-4bb1-9a5f-d60bf5858d03.png?v=1655733242 How does your Zendesk help center talk to your customers? Based on the May 2022 Zendesk Relate conference https://www.lotusthemes.com/blogs/trends-and-research/when-in-recession-the-importance-and-benefits-of-self-service 2026-06-05T20:03:15+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/image2_683cb19e-cff8-410f-88e1-b18172608f86.png?v=1780678995 When In Recession: The Importance and Benefits of Self-Service https://www.lotusthemes.com/blogs/trends-and-research/ticket-deflection-what-does-it-mean 2026-06-05T20:00:36+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Screenshot_2022-07-06_at_11.19.30_085d4c5a-cd55-490f-9b43-908e915a26d5.png?v=1780678836 Ticket deflection — what does it mean? https://www.lotusthemes.com/blogs/trends-and-research/5-reasons-why-it-s-important-to-refresh-your-help-center-design 2023-11-03T16:28:22+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/alvaro-reyes-KxVlKiqQObU-unsplash.jpg?v=1657874971 5 reasons why it’s important to refresh your Help Center design https://www.lotusthemes.com/blogs/blog/what-a-challenge-an-internal-help-center-for-the-go-to-market-zendesk-teams 2026-06-05T19:51:35+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Frame_1_df04a796-5c1e-4d08-9401-ef0caba5265e.png?v=1780678295 What a challenge! An Internal Help Center for the go-to-market Zendesk teams https://www.lotusthemes.com/blogs/trends-and-research/help-center-takeaways-from-zendesk-cx-trends-2022 2026-06-05T20:01:43+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Frame_1_52c5a1b1-ed56-4c8f-8f4e-7967f2d9274f.png?v=1780678903 Help Center takeaways from Zendesk CX Trends https://www.lotusthemes.com/blogs/best-help-centers/top-10-best-zendesk-help-center-designs 2026-06-05T19:31:20+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/main_b1ab8694-50ff-477f-b234-c2ced3564478.png?v=1780677080 Top 13 best Zendesk help center designs https://www.lotusthemes.com/blogs/trends-and-research/5-benefits-of-knowledge-centered-support-in-building-a-customer-support-team 2023-11-06T12:43:21+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/petr-machacek-BeVGrXEktIk-unsplash.jpg?v=1681987562 5 Benefits of Knowledge-Centered Support in Building a Customer Support Team https://www.lotusthemes.com/blogs/trends-and-research/maximizing-customer-engagement-why-zendesk-help-centers-are-essential-for-etsy-sellers 2023-11-03T13:51:41+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/blog-cover.png?v=1689601363 Maximizing Customer Engagement: Why Zendesk Help Centers are Essential for Etsy Sellers https://www.lotusthemes.com/blogs/trends-and-research/5-benefits-of-self-service-portal-in-b2b-sales 2023-11-06T14:29:23+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Screenshot_2023-09-24_at_5.31.12_PM.png?v=1695562793 5 Benefits of Self-Service Portal in B2B Sales https://www.lotusthemes.com/blogs/trends-and-research/5-best-practices-in-knowledge-management 2023-11-03T12:12:29+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/airfocus-8hDDPavjW2o-unsplash_1.jpg?v=1697450180 5 Best Practices in Knowledge Management https://www.lotusthemes.com/blogs/help-center-tips/you-are-losing-brand-identity-using-the-copenhagen-theme 2024-06-07T12:27:56+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Group_4.jpg?v=1717752421 You Are Losing Brand Identity Using the Copenhagen Theme https://www.lotusthemes.com/blogs/help-center-tips/essential-zendesk-theme-customizations-for-a-better-help-center-design-and-seamless-customer-experience 2024-07-22T13:22:21+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Group_5.jpg?v=1721642692 Essential Zendesk Theme Customizations for a Better Help Center Design and Seamless Customer Experience https://www.lotusthemes.com/blogs/help-center-tips/why-you-dont-need-themes-from-the-zendesk-marketplace 2026-06-05T19:29:56+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Group_6_46ebe278-675c-4fbf-99ae-543c73b91b57.jpg?v=1780676996 Why You Don't Need Themes from the Zendesk Marketplace https://www.lotusthemes.com/blogs/releases/new-zendesk-help-center-apps 2026-03-17T12:26:25+03:00 weekly https://cdn.shopify.com/s/files/1/0895/8082/articles/Blog_56162ae7-f635-4f87-aa96-01063c3039c4.png?v=1773739585 New Zendesk Help Center Apps