If you prefer to make changes to the theme on your own, you don’t have to purchase it. However, if you want to save time and get a thoughtful, meticulous design focusing on detail, you should buy the professional customization service from Lotus Themes.
Our developers will contact you after you purchase the service. You’ll need to provide us with the colors, fonts, and images you want to use. If you have a brand style guide, we can use it, or we can take colors and images from your main site. If you want, we can also install the customized theme on your help center, but we’ll need temporary access to it (URL, login, and password).
The Starter Zendesk customization takes around 1–5 working days. For more complex projects, it depends on your requirements and the speed of correspondence, but usually, it takes a few weeks.
We’ll create a demo Help Center where you’ll be able to check all the changes. Also, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.
Once the theme is customized, we will send a zip file that you can import into the dashboard. Also, we can install the customized theme on your Zendesk Guide Help Center free of charge. In this case, we will need temporary access with admin permissions to your help center.
You can buy it whenever you want as a separate order.
You’re certainly more than welcome to give it a try. However, the result depends on your experience with the Zendesk help center and web development. All Zendesk themes we offer have editable source files and can be customized according to your requirements.
Please note: if you customize the theme yourself, you won’t get automatic updates, and we won’t be able to support it due to external changes in the code.
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