Customization
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Customizing Zendesk Guide is fast, efficient, and affordable if you outsource it to Lotus Themes. Best online help centers, including Zendesk's internal knowledge bases, are created by our certified developers. According to our clients’ reviews, a professionally designed and easy-to-use help center keeps users from opening tickets and overloading support staff.
Zendesk customization is the right choice for you if you’d like to have a bespoke knowledge base design and already have clear requirements or a mockup. It allows you to realize any ideas and is limited only by Zendesk Guide functionality.
If you aren’t sure how to change your help center, start with the Branding service.
Compare branding and customization services
| Branding | Customization | |
|---|---|---|
| Changing logo | ||
| Changing colors | ||
| Changing fonts | ||
| Changing icons | ||
| Changing the background image | ||
| Layout changes | ||
| Making the header and footer as on corporate site | ||
| Other customizations | ||
| 3-month support * | ||
| Price | $249 | from $80 |
* After 3 months you can enjoy extended support and additional benefits with one of our Protection Plans.
Frequently Asked Questions
Branding includes only basic changes to your theme to make your help center look in line with your brand and main website. These are:
- logo;
- colors;
- fonts;
- icons;
- background image;
- homepage layout.
Customization covers all other modifications to create a tailor-made help center that meets all your unique requirements in design and functionality.
You’re certainly more than welcome to give it a try. However, the result depends on your level of experience with Zendesk and web development. All Zendesk themes we offer have editable source files and can be customized according to your requirements.
Please note: if you customize the theme yourself, you won’t get automatic updates, and we won’t be able to support it due to external changes in the code.
Take a peek at trendy Zendesk customizations.
Need something more basic? Here is the Zendesk branding service for it.
Examples of customizations we made
App Builder
We made the significant layout changes for the Branch theme and created the guide script which retrieves all sections and articles using Zendesk API. It allows easy navigation through the Help Center content.
OneTwoTrip
The significant changes of the Flatrock theme and sidebar navigation were made for OneTwoTrip Help Center to achieve a completely new look.
Pura Vida Bracelets
All the elements of our Flatrock theme including the header and footer were fully branded to achieve the feeling that Help Center is a part of the primary site.
Coastal Business
The special styling for the category blocks of the Conway theme made the Help Center more creative, friendly and modern.
What our customers say