Zendesk Guide Customization

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Customizing Zendesk Guide is fast, efficient, and affordable if you outsource it to Lotus Themes. Best online help centers, including Zendesk's internal knowledge bases, are created by our certified developers. According to our clients’ reviews, a professionally designed and easy-to-use help center keeps users from opening tickets and overloading support staff.

Zendesk customization is the right choice for you if you’d like to have a bespoke knowledge base design and already have clear requirements or a mockup. It allows you to realize any ideas and is limited only by Zendesk Guide functionality.

If you aren’t sure how to change your help center, start with the Branding service.

Compare branding and customization services

  Branding Customization
Changing logo
Changing colors
Changing fonts
Changing icons
Changing the background image
Layout changes
Making the header and footer as on corporate site
Other customizations
3-month support *
Price $249 from $80

* After 3 months you can enjoy extended support and additional benefits with one of our Protection Plans.

Frequently Asked Questions

What is included?
Zendesk customization is developed to completely meet all your requirements. It lets you change the elements or layout of article pages, add functions, and many more to make your customer experience better.
How is Customization different from Branding?

Branding includes only basic changes to your theme to make your help center look in line with your brand and main website. These are:

  • logo;
  • colors;
  • fonts;
  • icons;
  • background image;
  • homepage layout.

Customization covers all other modifications to create a tailor-made help center that meets all your unique requirements in design and functionality.

How much does it cost?
The cost of Zendesk customization is calculated separately, depending on the complexity of the project. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@lotusthemes.com.
What are the next steps after the purchase?
Our developers will contact you after you purchase the service. If you want, we can also install the customized theme on your help center, but we’ll need temporary access to it (URL, login, and password).
How long does it take?
It depends on the complexity of your project and the speed of correspondence, but usually, it takes a few weeks.
Can we review changes before publishing?
We’ll create a demo Help Center where you’ll be able to check all the changes. Also, it’s possible to install a theme without publishing. So you can check it in the preview mode with your content.
Can we purchase customization later?
You can buy it whenever you want as a separate order.
Can we customize a theme on our own?

You’re certainly more than welcome to give it a try. However, the result depends on your level of experience with Zendesk and web development. All Zendesk themes we offer have editable source files and can be customized according to your requirements.

Please note: if you customize the theme yourself, you won’t get automatic updates, and we won’t be able to support it due to external changes in the code.

Take a peek at trendy Zendesk customizations.

Need something more basic? Here is the Zendesk branding service for it.

Examples of Zendesk Guide customizations we made

App Builder

We made the significant layout changes for the Branch theme and created the guide script which retrieves all sections and articles using Zendesk API. It allows easy navigation through the Help Center content.

App Builder


The significant changes of the Flatrock theme and sidebar navigation were made for OneTwoTrip Help Center to achieve a completely new look.


Pura Vida Bracelets

All the elements of our Flatrock theme including the header and footer were fully branded to achieve the feeling that Help Center is a part of the primary site.

Pura Vida Bracelets

Coastal Business

The special styling for the category blocks of the Conway theme made the Help Center more creative, friendly and modern.

Coastal Business


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Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Do you have a mockup for a new design of the Help Center?

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

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