{"product_id":"templating-v4-upgrade","title":"Templating V4 Upgrade","description":"\u003cp class=\"x-callout\"\u003eStarting September 14, 2026, new Zendesk accounts will no longer be able to install or import themes built on Templating API v1, v2 or v3. From that date, new customers will only be able to use themes built on v4 (the latest version).\u003c\/p\u003e\n\u003ch2 class=\"h4\"\u003eWhat's new\u003c\/h2\u003e\n\u003cp\u003eThis upgrade comes with significant improvements that will enhance your Help Center’s accessibility, security, and customization capabilities:\u003c\/p\u003e\n\u003cul class=\"course-topics\"\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eGenerative AI Answers\u003c\/b\u003e. Users can view generated answers without needing to click through search results or scan related articles.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eNew Request Form\u003c\/b\u003e. The reimplemented request form in the theme was built using Garden, a component library created by Zendesk and optimized for usability and accessibility. It provides more control over your Help Center’s appearance and functionality.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eApproval requests\u003c\/b\u003e. Approval requests let you ask other agents or end users to review and decide on ticket-related issues. You can create an approval request within a ticket, select an approver, and provide details for decision-making.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eService Catalog\u003c\/b\u003e. This ticket channel allows your users to easily find and request services and assets from your private help center. Available to Employee Service Suite Growth plans and above.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eAccessibility Enhancements\u003c\/b\u003e. Zendesk has made over 100 accessibility improvements to the templating API, making your Help Center more user-friendly for all end-users.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv\u003e\n\u003cb\u003eImproved Security\u003c\/b\u003e. The credit card field now defaults to accepting only the last four digits, aligning with PCI DSS requirements effective March 31, 2025, to enhance security against keystroke logging and theft.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"h4\"\u003eHow it works\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003eSend us your current theme.\u003c\/li\u003e\n\u003cli\u003eWe will update the placeholders, styles, scripts, and add any necessary templates. This process typically takes one to three business days.\u003c\/li\u003e\n\u003c\/ol\u003e","brand":"Lotus Themes for Zendesk","offers":[{"title":"Default Title","offer_id":54202153632087,"sku":"SRV-V4","price":499.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0895\/8082\/files\/templating.png?v=1785601130","url":"https:\/\/www.lotusthemes.com\/products\/templating-v4-upgrade","provider":"Lotus Themes for Zendesk","version":"1.0","type":"link"}