Protection plans

Protect your Zendesk help center against unexpected costs of troubleshooting, support, updates, and additional changes. As our customer, you can save time and money by getting one of the protection plans*. Just pay once a year and enjoy an extended warranty and free services for 12 months.

Standard
$0
paid annually
3 months free
troubleshooting
Support: self-service with our help center
Zendesk updates
Customization (4 hrs)
Priority service
Advanced troubleshooting
Free
Professional
$490
paid annually
12 months free
troubleshooting
Support: via email
Zendesk updates
Customization (4 hrs)
Priority service
Advanced troubleshooting
Elite
$790
paid annually
12 months free
troubleshooting
Support: video call & email
Zendesk updates
Customization (4 hrs)
Priority service
Advanced troubleshooting

* Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan.
It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

Frequently Asked Questions

When can we purchase a protection plan?

You can buy it any time. Purchase it directly on the website or send us your request to hello@lotusthemes.com if you have any specific questions.

What are the next steps after the purchase?

You don’t have to do anything, you will be protected automatically right after the purchase. In case you have purchased the “Elite” plan, we will contact you to set up some analytical tools.

Can we enjoy the benefits of protection plans if we customize the theme ourselves?

Protection plans cover all default and customized templates purchased from Lotus Themes.
In case the theme has been customized by the customer and/or any third-party developer, Lotus Themes reserves the right to charge the customer for the support services since it can imply the additional involvement of Lotus Themes developers' resources. This can be (partially) covered by the customization hours included in your Protection Plan. It doesn't refer to the Elite plan, where we fix all the bugs and issues even if you change the source code.

Can we use customization hours immediately after the first purchase?

You can use customization hours included in your Protection plan after 3 months from your first purchase.

How to build a help center capable of reducing tickets?
Read the white paper
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy .
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Do you have a mockup for a new design of the Help Center?

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha