Zendesk trusts their own help centers to Lotus Themes View the case study

Extra level of content on Guide Professional

Now you can group categories into one more level on Zendesk Guide Professional
Extra level of content on Guide Professional example

If the default 3-level structure of content (categories, sections, articles) doesn’t meet your needs and you want one more level, this Zendesk extension will allow you to group categories into an additional fourth layer. It is compatible with Guide Professional.

This extension makes your life easier if you have complex content needs like a lot of categories related to different products. We can organize them into product groups by adding a new level based on your specific requirements. It will be compatible with Zendesk functionality and have a clean code that is easy to read and maintain.

This Zendesk extension lets you create only one additional level of content, and you can manage it via coding. You’ll also get instructions on how to classify categories within the new level by adding a small piece of code.

If you’d like to have an additional level of content on Zendesk Guide, contact us and tell us about your requirements.

The cost of the 4-level structure on Zendesk Guide is calculated depending on the scale of the project.


  • Free installation;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Professional;
  • Compatible with all themes, but if you don't use our theme, extra costs are involved.

Extra level of content for our clients

We created additional blocks in the code and special scripts. So the homepage has new blocks for products, while categories are hidden. When you click on the products, you see only relevant categories.

AZIO Corporation


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