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Extra level of content on Guide Professional

Now you can group categories into one more level on Zendesk Guide Professional
Extra level of content on Guide Professional example

If the default 3-level structure of the content (categories, sections, articles) doesn’t meet your needs and you want one more level, this Zendesk extension will allow you to group categories into an additional fourth layer. It is compatible with Guide Professional.

This extension makes your life easier if you have complex content needs like a lot of categories related to different products. We can organize them into product groups by adding a new level based on your specific requirements. It will have a clean code that is easy to read and maintain.

Features

  • Free installation;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Professional, Enterprise, Legacy.

Extra level of content for our clients

We created additional blocks in the code and special scripts. So the homepage has new blocks for products, while categories are hidden. When you click on the products, you see only relevant categories.

AZIO Corporation

Amcrest

Frequently Asked Questions

How many additional levels can we have?

This Zendesk extension lets you create only one additional level of content on top of categories/sections.

Will it be possible to change the order and settings via the admin interface?

Zendesk doesn’t provide an option to extend the functionality of the admin interface. You should change the settings in the code, but it’s easy, and you’ll get the instruction.

How much does it cost?

The cost is calculated depending on the scale of the project.

How can we purchase it?

You should contact us and tell us about your requirements.

Is it compatible with Zendesk functionality?

Yes, it supports all Zendesk functions.

Is the coding required?

You manage this extension via coding, it’s just a small piece of code you should add to classify categories within the new level. You’ll get instructions on how to do this.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.

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