Contacts Widget

Show all the options for contacting support when your help center user has a question.

Tax Exempt

Contacts Widget example

Contacts Widget is a small button in the lower-right corner of the Zendesk help center. It allows users to see all the options for contacting customer support with just one click on any help center page. If you want, each link can be changed, or a new one can be added.

The Widget offers the following customizable links:

  • Website
  • Zendesk Chat
  • New ticket
  • Call
  • Other ‘Contact us’ options

Contacts Widget is integrated with Zendesk Chat. However, it's important that the chat widget must be installed separately. Contacts Widget does not include a subscription to Zendesk Chat and other services.

Key features of Contacts Widget

  • Quick links when a help center visitor has a question.
  • Individual customization of each link.

Widget customization options

  • Window title and description.
  • Widget color.
  • Name for each link.
  • Icons (keeping the color specified in the settings).
  • Individual items enabled and disabled.
  • Events that are triggered by clicking on an element. It can be a link or events of other widgets. For example, the “Chat” item opens a chat widget from Zendesk.

Contacts Widget for Zendesk help center is responsive and works on all modern devices. It’s also available for screen readers, systems that render text displayed on the device screens. It can be controlled from the keyboard.

Features

  • Free installation;
  • No coding required;
  • Responsive and Retina-ready;
  • Customization service available;
  • Zendesk Guide plans: Professional, Enterprise, Legacy.

Frequently Asked Questions

Is it compatible with Zendesk functionality?

Yes, it supports all Zendesk functions.

Does it support the Zendesk multilingual feature?

Yes, the widget works excellent with the multilingual feature. It shows content in the user’s language.

Is the coding required?

No coding required when you use one of our themes.

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.

Testimonials

Let’s see
what our customers say

{[{quote.author}]}, {[{quote.company}]}

Demonstrate all options for contacting support with one click

We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.
Thank you!
Your information was sent perfectly.

Request a Quote

Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

Choose as many as you like

What is your budget range for this project?

What is your corporate email address to contact you on? *

Please use your corporate email. In these latter days, we receive too much spam messages from personal emails.

What is your phone number to reach you?

Please add the international call prefix (+1, +44, etc.)

Please submit recaptcha