{"product_id":"article-feeback","title":"Article Feedback","description":"\u003cp\u003eArticle Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing.\u003c\/p\u003e\n\u003ch3\u003eKey Features\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eFeedback Widget: Embeds in your Help Center articles to collect visitor feedback\u003c\/li\u003e\n\u003cli\u003eCentralized Dashboard: View and manage all feedback from your Agent Workspace\u003c\/li\u003e\n\u003cli\u003eSearch \u0026amp; Filter: Find feedback by article name, status, locale, or content\u003c\/li\u003e\n\u003cli\u003eStatus Management: Mark feedback as open or closed to track resolution\u003c\/li\u003e\n\u003cli\u003eMulti-Brand Support: Works seamlessly with multiple Zendesk brands\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eVisitors submit feedback through a widget on Help Center articles\u003c\/li\u003e\n\u003cli\u003eFeedback is stored securely in Zendesk Custom Objects\u003c\/li\u003e\n\u003cli\u003eAgents view and manage feedback in the Support interface\u003c\/li\u003e\n\u003cli\u003eSearch and filter tools help identify common issues\u003c\/li\u003e\n\u003cli\u003eUpdate feedback status to track improvements\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eData Privacy\u003c\/h3\u003e\n\u003cp\u003eAll data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.\u003c\/p\u003e\n\u003cp\u003eThis app collects and stores the following data:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eArticle information: Article IDs, names, URLs, and locales\u003c\/li\u003e\n\u003cli\u003eFeedback content: User-submitted feedback text\u003c\/li\u003e\n\u003cli\u003eUser information: Email addresses (optional, if provided by users)\u003c\/li\u003e\n\u003cli\u003eMetadata: Submission timestamps and Help Center origins\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eRequirements\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eZendesk Support account with admin access\u003c\/li\u003e\n\u003cli\u003eOAuth authorization for API access\u003c\/li\u003e\n\u003cli\u003eCustom Objects enabled in your Zendesk instance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePricing\u003c\/h3\u003e\n\u003cp\u003e$20 per month, billed monthly. Includes all features with unlimited feedback collection, full dashboard access, multi-brand support, and search \u0026amp; filter capabilities.\u003c\/p\u003e","brand":"Lotus Themes for Zendesk","offers":[{"title":"Default Title","offer_id":53363581059415,"sku":null,"price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0895\/8082\/files\/screenshot-11.jpg?v=1776832786","url":"https:\/\/www.lotusthemes.com\/products\/article-feeback","provider":"Lotus Themes for Zendesk","version":"1.0","type":"link"}