Algolia Search Integration

About the extension

With Algolia, you can take the search experience to the next level.

This integration replaces the default search of your Zendesk Guide (Help Center) with Algolia. It is a hosted full-text, numerical, and faceted search engine capable of delivering real-time results from the first keystroke.

Algolia crawls Zendesk API to extract your Guide content and provides you with a small code snippet to power your search.

Features

• Custom templates for autocomplete search. It's possible to show search results in a custom design, set the number of suggestions to display, etc. This customization is not possible with the default Zendesk search.
• Removing specific articles from the search results. It's possible to let Algolia search know that you don't want to index an article. For this, all you need to do is to add an algolia-ignore label tag on it. After the next reindex, the article won't be searchable anymore.
• Analytics. The Algolia analytics enables search capturing, reports about popular queries, searches without results, and more.
• This library supports Help Centers in multiple languages.

Limitations

• Zendesk Community search. Algolia doesn't index community forums for now. So they will not appear in search results.
• Private articles. Algolia can't securely know which access a user has in Zendesk's templates. So it has to limit the indexing to public articles only. A public article is not a draft and is visible to everybody.

* The Algolia subscription is not included in this integration. You need to set up your account and subscription separately.