Algolia Search Integration

Contact us

Features

  • Zendesk Guide plans: Team, Growth, Professional, Enterprise
  • Free installation
  • Responsive and Retina-ready
  • Customization service available
Algolia Search Integration example

About the extension

With Algolia, you can take the search experience to the next level.

This integration replaces the default search of your Zendesk Guide (Help Center) with Algolia. It is a hosted full-text, numerical, and faceted search engine capable of delivering real-time results from the first keystroke.

Algolia crawls Zendesk API to extract your Guide content and provides you with a small code snippet to power your search.

Features

  • Custom templates for autocomplete search. It's possible to show search results in a custom design, set the number of suggestions to display, etc. This customization is not possible with the default Zendesk search.
  • Removing specific articles from the search results. It's possible to let Algolia search know that you don't want to index an article. For this, all you need to do is to add an algolia-ignore label tag on it. After the next reindex, the article won't be searchable anymore.
  • Analytics. The Algolia analytics enables search capturing, reports about popular queries, searches without results, and more.
  • This library supports Help Centers in multiple languages.

Limitations

  • Zendesk Community search. Algolia doesn't index community forums for now. So they will not appear in search results.
  • Private articles. Algolia can't securely know which access a user has in Zendesk's templates. So it has to limit the indexing to public articles only. A public article is not a draft and is visible to everybody.

* The Algolia subscription is not included in this integration. You need to set up your account and subscription separately.

Frequently Asked Questions

Is it compatible with other Zendesk themes?

It is compatible with all themes. However, if you don't use one of our themes, extra costs are involved because it takes time to understand the code and install extensions. For example, some blocks in the code will have to be transferred, changed, etc.

Layouts in our themes already take into account the extension features and make the process faster and easier.

What are the next steps after the purchase?

Our developers will contact you after the purchase to get temporary access to your Help Center (URL, login, and password) and install the extension free of charge.


Testimonials

Let’s see what our customers say

{[{quote.author}]}, {[{quote.company}]}

Extensions Bundle

Get 6 most popular extensions with a total price of $ 1,218 for $ 548 only

Side Navigation

Table of Contents

Alerts

Prev Next Buttons

Community Hot Posts

Server Status

If you don't use one of our themes, extra costs are involved.
We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

What is your Help Center URL, if you have one?

Where can we find your website? *

Do you have a mockup for a new design of the Help Center?

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha