{"product_id":"accessibility-upgrade","title":"Accessibility Assurance (WCAG 2.1 AA)","description":"\u003ch2 class=\"h4\"\u003eAccessibility is now the law — and most help centers don’t meet it.\u003c\/h2\u003e\n\u003cp\u003e\u003cspan class=\"mark-half\"\u003eThe EU Accessibility Act has been enforceable since 28 June 2025\u003c\/span\u003e. It covers customer-facing digital services including the support portals attached to them and points to WCAG 2.1 AA as the standard. Crucially, it applies to any company selling to EU customers, regardless of where the company is based. A US or UK business with EU customers is in scope.\u003c\/p\u003e\n\u003cp\u003eIt’s not only Europe:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnited States.\u003c\/strong\u003e Accessibility demand letters and ADA lawsuits run into the thousands every year, increasingly targeting mid-sized businesses. WCAG 2.1 AA is the benchmark courts use.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnited Kingdom.\u003c\/strong\u003e The Equality Act requires reasonable adjustments; public-sector bodies must meet WCAG 2.1 AA and publish an accessibility statement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2 class=\"h4\"\u003eWhat we do\u003c\/h2\u003e\n\u003cp\u003e\u003cspan class=\"mark-half\"\u003eWe audit your Zendesk Help Center theme against WCAG 2.1 AA, fix everything that falls short.\u003c\/span\u003e If you want, we keep it conformant as Zendesk and its components update over time.\u003c\/p\u003e\n\u003ch2 class=\"h4\" dir=\"auto\" id=\"dozens-of-fixes-across-every-part-of-the-interface\"\u003eDozens of fixes, across every part of the interface.\u003c\/h2\u003e\n\u003cul class=\"course-topics\"\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eImages \u0026amp; icons. \u003c\/strong\u003eMeaningful images get proper descriptions; decorative ones are hidden from screen readers\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eColor \u0026amp; contrast. \u003c\/strong\u003eBorders, links, helper text, and error states meet contrast minimums and stay visible\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eKeyboard \u0026amp; focus. \u003c\/strong\u003eEvery control reachable and operable by keyboard, with a clear, visible focus indicator\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003ePage structure.\u003c\/strong\u003e Correct headings, landmarks, and reading order so screen-reader users can navigate\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eInterface state.\u003c\/strong\u003e Menus, toggles, and tabs correctly announce open\/closed, selected, and current state\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eLive updates.\u003c\/strong\u003e Result counts, filter changes, form errors, and notifications announce themselves\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eForms \u0026amp; labels.\u003c\/strong\u003e Every field tied to its visible label and its error message\u003cbr\u003e\n\u003c\/div\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cdiv\u003e\n\u003cstrong\u003eHigh-contrast \u0026amp; motion. \u003c\/strong\u003eSupport for Windows High Contrast Mode and “reduce motion” preferences\u003c\/div\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n","brand":"Lotus Themes for Zendesk","offers":[{"title":"Default Title","offer_id":53850710737239,"sku":"SRV-A11Y","price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0895\/8082\/files\/a11y_d6858c9d-7279-485d-a78b-a86a3a466039.png?v=1782226408","url":"https:\/\/www.lotusthemes.com\/products\/accessibility-upgrade","provider":"Lotus Themes for Zendesk","version":"1.0","type":"link"}