Posted on 31 Aug 06:47 pm
Zendesk cares about its customers and aims to make their experience as smooth as possible at all points of interaction. Therefore, Zendesk partners are selected very carefully. One of the reasons they become partners, unlike the others, isn't just expertise but also maintenance of high quality standards.
Posted on 20 Jul 06:33 pm
Knowledge bases and FAQ pages can be compared to a first aid kit for your users. Their importance shouldn't be underestimated and the developers of the Zendesk knowledge base know this for sure. Let’s explore both in detail by starting with a definition, followed by comparison of the key functions.
Posted on 29 Jun 05:19 pm
Why build a Zendesk help center from scratch when you can see how other brands have customized theirs, and replicate best ideas.
Posted on 31 May 07:00 pm
Zendesk Guide creates a mutually beneficial environment for customers and agents. The former are provided with super easy and complete self-service support and the latter can accommodate more tickets in a shorter period of time. As a result, you will be able to lessen the workload of your staff and increase users’ satisfaction.
Posted on 19 Apr 08:00 pm
If we consider what elements constitute the “look and feel” of your Zendesk Guide, we’ll see that these elements create an atmosphere, which can form a special opinion before potential customers have tried your services. Let’s see exactly how to boost this look and feel.
Posted on 29 Mar 04:51 pm
Are you new to Zendesk world and want to make it right from the beginning? Then you are in the right place to learn how you can customize Zendesk Guide and what to focus on.
Posted on 28 Feb 05:00 pm
We have finalized the list of improvements for Zendesk that were developed by Lotus Themes in 2017 and are glad to present them to the masses. Learn more about Zendesk Guide themes, custom design, email branding and extensions.
Posted on 26 Jan 07:41 pm
Every business treats its website seriously and invests considerable amounts of money to the design, layout, technical and usability audits. Customized and branded website stands out and creates the right impression to customers. At the same time, these people may forget or, even worse, they don’t understand why it’s important to customize Zendesk help center, though it’s A PART of their website.
Posted on 28 Dec 06:00 pm
Have you ever wondered why Zendesk help centers are so popular and unique? Why do they always win as opposed to many other similar services? Let’s dig into this question.
Posted on 13 Dec 02:51 pm
What usually happens to an end-of-year budget? Most companies have a “use-it-or-lose-it” rule and for a good reason. The budget will not be carried over into a new year and, what’s worse, it could be reduced for the next year too. So what should you do now?