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Major Upgrade of Flatrock Theme for Zendesk Help Center

Posted on 4 Jun 2021

Flatrock theme upgrade for Zendesk Help Center


Your favorite Zendesk theme just got better!

This is a major update for Flatrock, one of our prominent themes. We reworked the existing settings and added more functionality and customization options.

The update for the Flatrock theme comes with a lot of built-in settings and new features that allow you to brand your theme fully without a single line of code. The update gives you even more options to customize and redesign your theme your way.

You can now customize and adapt your theme to your content and other requirements easily.

What’s new in the major Flatrock theme upgrade?

More Color Variants

Flatrock theme for Zendesk help center


The new Flatrock upgrade is more than just a color change. Every variant offers a different look and feel for the user.

We have revamped the color variants to help you choose a help center theme that fits your company best. The theme’s new visual elements help make your help center more attractive and blended with your official brand colors.

Header with New Features

Flatrock major upgrade new header features


We made the header more interactive and customizable to your page design. The update includes three more optional link blocks that you can edit from the theme settings. You can now add more page links for your preferred web pages to make them more interactive.

The new Flatrock theme also has a redesigned dropdown menu with a list of categories that clients can use to navigate through your help center quickly.

We added a small badge at the top right corner of the theme that displays the number of new or open tickets.

Main Page

Flatrock main page features


We added the “popular searches” feature below the search bar. You can also edit them from the settings menu to include your users’ most popular search terms.

The update includes an info block for important notifications for your clients. You can edit the info block from the settings menu or turn it off.

The new categories section is more customizable and can be shown as boxes, a tree, or accordions, depending on your content and preferences. For example, if you have many categories, we recommend displaying them as boxes to make your main page less cluttered and more intuitive.

We also added a “promoted articles” section that can be displayed as a list or accordions. You can display new or most popular articles as accordions if you have short articles to reduce user clicks. Again, this depends on your content and preferences.

The update includes New Contact boxes that allow you to add various “Contact Us” options. You can use these boxes as links or static text to display contact information and other helpful details like work hours to your users.

Inner Pages

Flatrock major upgrade, inner pages


The new redesigned Flatrock inner pages now have a prominent search bar to help users find answers to their questions quickly.

Informative Error Page

Flatrock major upgrade Error page


We made the error page friendlier and useful for users. It is now more informative and easily customizable. You can now customize the error page to display helpful (promoted) articles and a “Submit a request” button.

Article Page

Flatrock major update, articles page


The article page now has additional blocks in the sidebar that you can use as links or static text to display useful information. We included the print button and more styles to the article template to print more important content.

Submit a Request Page

Flatrock major upgrade, submit page


Here, we added a text box above the ticket form, allowing you to add important information for your users while submitting their tickets and requests.


Whether you’re going for a similar look and feel to your help center or cool visual components, Flatrock is one of the best Zendesk templates with unique new features to get you there.

We also have a variety of Zendesk help center themes equipped with formatting components to make your help center more interactive and intuitive without having to install unnecessary plugins or features.

It's time to get your ideal help center!

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Fill out this brief if you are interested in Zendesk customization.

If you only want to make the help center match your website, buy a theme and branding in our online shop to save time:

* If you don’t have clear requirements and want to discuss a general question, submit a ticket.

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Where can we find your website*

What is your Help Center URL, if you have one?

What is the single most important objective of the Help Center project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Help Center?

Do you need the header and footer for your Help Center to be the same like on your main site?

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