Buy theme for your Help Center!
View all themes

Major Upgrade of Flatrock Theme for Zendesk Help Center

Posted on 4 Jun 2021

Flatrock theme upgrade for Zendesk Help Center

 

Your favorite Zendesk theme just got better!

This is a major update for Flatrock, one of our prominent themes. We reworked the existing settings and added more functionality and customization options.

The update for the Flatrock theme comes with a lot of built-in settings and new features that allow you to brand your theme fully without a single line of code. The update gives you even more options to customize and redesign your theme your way.

You can now customize and adapt your theme to your content and other requirements easily.

What’s new in the major Flatrock theme upgrade?

More Color Variants

Flatrock theme for Zendesk help center

 

The new Flatrock upgrade is more than just a color change. Every variant offers a different look and feel for the user.

We have revamped the color variants to help you choose a help center theme that fits your company best. The theme’s new visual elements help make your help center more attractive and blended with your official brand colors.

Header with New Features

Flatrock major upgrade new header features

 

We made the header more interactive and customizable to your page design. The update includes three more optional link blocks that you can edit from the theme settings. You can now add more page links for your preferred web pages to make them more interactive.

The new Flatrock theme also has a redesigned dropdown menu with a list of categories that clients can use to navigate through your help center quickly.

We added a small badge at the top right corner of the theme that displays the number of new or open tickets.

Main Page

Flatrock main page features

 

We added the “popular searches” feature below the search bar. You can also edit them from the settings menu to include your users’ most popular search terms.

The update includes an info block for important notifications for your clients. You can edit the info block from the settings menu or turn it off.

The new categories section is more customizable and can be shown as boxes, a tree, or accordions, depending on your content and preferences. For example, if you have many categories, we recommend displaying them as boxes to make your main page less cluttered and more intuitive.

We also added a “promoted articles” section that can be displayed as a list or accordions. You can display new or most popular articles as accordions if you have short articles to reduce user clicks. Again, this depends on your content and preferences.

The update includes New Contact boxes that allow you to add various “Contact Us” options. You can use these boxes as links or static text to display contact information and other helpful details like work hours to your users.

Inner Pages

Flatrock major upgrade, inner pages

 

The new redesigned Flatrock inner pages now have a prominent search bar to help users find answers to their questions quickly.

Informative Error Page

Flatrock major upgrade Error page

 

We made the error page friendlier and useful for users. It is now more informative and easily customizable. You can now customize the error page to display helpful (promoted) articles and a “Submit a request” button.

Article Page

Flatrock major update, articles page

 

The article page now has additional blocks in the sidebar that you can use as links or static text to display useful information. We included the print button and more styles to the article template to print more important content.

Submit a Request Page

Flatrock major upgrade, submit page

 

Here, we added a text box above the ticket form, allowing you to add important information for your users while submitting their tickets and requests.

 

Whether you’re going for a similar look and feel to your help center or cool visual components, Flatrock is one of the best Zendesk templates with unique new features to get you there.

We also have a variety of Zendesk help center themes equipped with formatting components to make your help center more interactive and intuitive without having to install unnecessary plugins or features.

It's time to get your ideal help center!

View all themes

We use cookies to provide you with a better service and for promotional purposes. By continuing to use this site you consent to our use of cookies as described in our Privacy & Cookie Policy.
Thank you!

We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Zendesk help centers we customized.

Bonus: We’ve emailed you “Zendesk Help Center Best Practices from CX Leaders”

Get a Personalized Solution for Your Help Center

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom help center solution that solves your business problems.

Bonus: Get a compilation of Help Center Best Practices from CX Leaders

Where can we find your website? *

What is your Help Center URL, if you have one?

Do you have a mockup for a new design of the Help Center?

What problems do you want to solve with the help center?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this help center project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?

The higher the budget is, the more customized your help center can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

Email *
Name Phone number (optional)
Please submit recaptcha